Do You Know What To Do if a Kitchen Fire Breaks Out?

6/2/2023 (Permalink)

Kitchen Fires

Do you know what to do in the event of an out of control kitchen fire?

Electrical fires? Grease fires? What do you need to do?

Here are some tips to follow to prepare you if you ever have a fire in your kitchen!

Electrical

Fires can happen anywhere in the kitchen. Near an electrical outlet, in the microwave, or even in the stove. Here are some tips to go by.

• Electrical: If a fire starts, use a fire extinguisher, never douse it with water. Always call the fire department for an electrical fire, even if you have already put it out with the fire extinguisher.
• Oven: Immediately close the oven door and turn it off. If the fire doesn’t go out right away, call the fire department.
• Microwave: Close the microwave door and keep it closed. Turn the microwave off and unplug it if you can do so safely.

Grease

Grease fires should not be handled like any other kitchen fire. Rule number #1 never pour water on a grease fire. The best way to handle a grease fire it to smother it, if possible, and then let it die out.

• If grease catches on fire in your cooking pan, quickly put on the oven mitt, then place the lid over the pan to smother the fire. Next try sliding the lid over the flames as opposed to dropping the lid down from above.
• Turn off the burner and leave the pan where it is at so the pan can cool down.

You should never hesitate to call the fire department. But if it is a small, contained fire, you should follow the above steps to try to extinguish it while waiting for help to arrive. Also remember safety first to keep yourself and your family protected and call for help.

For kitchen cleaning up and fixing make sure to contact SERVPRO at (618) 667-8648!

Residential Smoke & Soot Damage Facts

5/12/2022 (Permalink)

Smoke & Soot? Call SERVPRO.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Effingham-Mattoon-Charleston will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire & Smoke Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care as it were our own.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today at (618) 667-8648

Flooded Basements in Metroeast Illinois

5/12/2022 (Permalink)

Flood Damage? Call SERVPRO.

A basement can flood at any time in the metroeast Illinois region, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Madison & St. Clair County's basement could flood, including: 

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure
• Sump Pump Failure
• And many more

Have a Basement Flooding Disaster?

Call Today - 618-667-8648

If flood water is not handled quickly it can grow causing additional damage to your basement and home. Remember, the longer you wait, the worse the problem will get.

If you have basement flooding its worth making a call to SERVPRO of Collinsville/Troy and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24 hours/7 days per week
• We’re a Preferred Vendor to many National Insurance Companies
• We Bill The Insurance Directly – One Less Thing For You To Worry About
• Our Technicians are Highly-Trained  in Water Restoration Techniques
• We use S500 Industry Standard, IICRC Restoration protocol
• Advanced Inspection and Extraction Equipment is used to mitigate the damage

Basement Flooded? Call Us Today: (618) 667-8648

Water Damage From a Storm can Wreak Havoc On a Home

5/11/2022 (Permalink)

Flooded Home? Call SERVPRO!

Water Damage From a Storm Can Be Catastrophic to your home or business

O.K., a Metro-East Illinois storm just hit the area and dumped 5 inches in an hour overwhelming the sewer systems in your community. The result is 3 inches of gray water in your finished basement. The longer you wait after having water damage from a rain event the more damage you are causing to your home.

When you have water damage the best thing to do is to mityigate the source that is causing the damage. It could be a clogged sewer line, debri clogged gutters or a sump pump failure. If the damage is coming from something you are unable to cut off, you may need to contact a plumber in your area. Once this is completed, you will want to call the professionasl here at SERVPRO of Collinsville/Troy. No matter how big or small, we will be able to help get it under control. If not remedied rapidly, here is some of the damage that can happen:

• Water rings on your ceiling or walls
• Soft or sagging on your ceiling or walls
• Wet or soggy carpets
• Warping in your wood flooring
• wicking of walls the longer the water is present
• wet insulation inside the wall cavities

The best thing to do is call an expert right away before the problem gets worse. Our highly trained technicians are waiting for your call. We have our specialized equipment ready to use to get to your emergency mitigated as soon as possible. Don’t wait until the problem gets worse, call our team here at SERVPRO of Collinsville/Troy at (618) 667-8648.

We Are Your Storm Damage & Reconstruction Specialist

5/11/2022 (Permalink)

Storm Damage? Call SERVPRO.

We Specialize in Storm Damage Restoration & Reconstruction!

SERVPRO of Collinsville/Troy specializes in storm and flood damage cleanup, restoration and reconstruction in the metro-east Illinois region.  Our crews are highly trained and we use specialized equipment to mitigate the damage and then restore your property completely with our own in-house construction division to its pre-storm condition.

We Have a Faster Response Time

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost dramatically.

Resources to Handle Midwest Floods and Storms

SERVPRO of Collinsville/Troy is one of the only certified Disaster Recovery Team in the midwest region!  When storms hit the midwest, we can scale our resources to handle a large storm or flooding disaster at a moments notice. 

Have Storm or Flood Damage? Call Us Today (618) 667-8648.

AT SERVPRO, WE NEVER SLEEP

5/10/2022 (Permalink)

one of our many SERVPRO semi tactor trailers deployed to yet another commercial large loss.

Here at SERVPRO of Collinsville/Troy, we have a team of well trained restoration professionals that can tackle any size disaster, 24/7 and 365 days a week! Our team has proven to provide an industry best service to our clients with expedited service that does not compromise on value!

WE ARE ALWAYS AVAILABLE

Whether it is 2:00am in the morning or the evening hours, TEAM WOLFE is able to dispatch a team of professionals to quickly address any issue you may have. Burst pipes? Fire damage? Flooding? No matter what the damage or the situation you are experiencing, we have a team standing by to serve you with one of the industry's best restoration services in the nation. 

THERE IS NO JOB TOO BIG

Did you know OUR SERVPRO Disaster Recovery Team is both prequalified and strategically positioned to handle a natural disaster of any size within the United States? Our SERVPRO Commercial Large Loss Division is uniquely positioned to help in case of any large loss with urgency and unmatched mitigation efforts. Whether flood or tornado, hurricane or storm, the Disaster Recovery Team is prepared for the unpredictable 365 DAYS A YEAR! 

Proven Track Record

At SERVPRO, we are a trusted franchise that has been the leader in the cleanup and restoration industry for 50 plus years. In that time, our services have been trusted by businesses, homeowners, the insurance industry, and the government! 

No matter how big your disaster, we will make sure it looks "Like it never even happened." Call (618) 667-8648 today for more information and help. 

SERVPRO, Your Clean Ducts Specialists

5/10/2022 (Permalink)

How's Your Indoor Air Quality?

Looks like high temperatures have arrived early this year, and when it gets near 90 degrees we tend to keep the doors and windows to our homes and businesses shut tight to keep the hot weather outside. This also keeps the air trapped inside and recirculating through the building. Without regular maintenance and cleaning, ductwork can become dusty and dirty especially if there is neglect in routine filter replacements. This will cause foul odors, dust, mold, and other contaminants to be circulated around the building which will result in poor air quality in your home or business.

Cleaning the ductwork helps to improve the air quality and gain energy efficiency. Odors will be less noticeable and the potential for mold growth will be reduced. This can also help to remedy any bacteria, fugus, or mold that may be in the ductwork.

Does your ductwork need cleaned? SERVPRO of Collinsville/Troy can help! Contact our team at 618-667-8648 today to schedule having your ducts cleaned.  

SMOKE DAMAGED INSULATION? NO PROBLEM!

5/10/2022 (Permalink)

Smoke Damaged Insulation

SMOKE DAMAGED INSULATION? WE CAN REMEDY THAT!

SERVPRO of Collinsville/Troy understands the need to remove all damaged materials from your home or business to make sure there is no lingering effects from a fire damage. One of those materials is your insulation. Insulation is very porous and absorbent which will trap odors like smoke in the material. SERVPRO has various ways of removing insulation based on what type (rolled or blown in) insulation it is. We make sure we remove all materials that could cause odor problems.

Smoke and Soot Facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke:

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Collinsville/Troy will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Call the cleanup team that is Faster to any size disaster at (618) 667-8648.

STEPS YOU SHOULD TAKE IN THE EVENT OF A PIPE BURST

5/10/2022 (Permalink)

Water Damage have you breaking out the unbrella? Call SERVPRO

What should you do in the event of a pipe burst in your home or business?

Cracked, broken or bursting pipes can cause a lot of damage to your home or business. Because of this, its very important to have the problem taken care of as quickly as possible to minimize secondary damage. It can be difficult to determine what to do in a high-stress situation like this, but the following steps will put you on the right path until SERVPRO of Collinsville/Troy arrives.

1. Contact Your Insurance Company

One of the first things you want to do when you've experienced water to your home or business is to call your insurance agent. This will allow you to get the claims process started right away. It can be a lengthy process and the money you receive can help you pay to fix broken pipes and have repairs done. Your claim can also be denied if you take too long to report the damage.

2. Locate and Document Damage

When you make an insurance claim, an adjuster will need to inspect your home to determine the extent of the damage. While you are waiting for the visit, you can start making a list and taking pictures of damaged areas and belongings. The adjuster can use this information when working on your claim. Do not throw away affected items until you have documented and inventoried them, as these can provide proof of damage as well.

3. Have Mitigation Done

A busted water line can result in flooding in your home or business and, if it is not cleaned up quickly, it can lead to a lot of secondary damage. When exposed to moisture, mold can begin to grow in as little as a day and can easily spread to large areas. Excessive water can also absorb into building materials which will then need to be replaced if you delay in mitigating the damage.
If your home or business has been damaged as a result of a busted pipe, a cleanup and restoration service like SERVPRO of Collinsville/Troy can perform mitigation quickly to minimize further damage. They can also make any necessary repairs and salvage many of your affected belongings to have your home looking as good as new.

Water damage have you all wet? Call SERVPRO of Collinsville/Troy at (618) 667-8648.

We Solve The Unexpected When It Comes To Water Damage

5/10/2022 (Permalink)

Dealing with a wet situation? Call SERVPRO

A water line bursting, washer overflows, sewer back ups, sump pump failures, toilet problems, and natural floods can wreak havoc to your home or business in the Metro-East Illinois region. You may feel like you have lost all control of your home or business, and it can only get worse by hiring the wrong contractor who rips and tears your walls, furniture, carpet, and other personal belongings out of its place. This process can leave you clutching your chest in agony as well as a draining your finances and your bank account.

Water removal is not an easy task and should be left to the professionals at SERVPRO. Homeowners often try to clean the water problems without consulting the experts, which can cause more damage and problems. There are a lot of components that are involved in water damage restoration and reconstruction. It's not something that a beginner should consider tackling. Hiring SERVPRO of Collinsville/Troy is a step in the right direction and a wise decision because we have all the tools that are needed to take out extra water to prevent further damage. Plus, a thorough cleaning and drying process is required and SERVPRO has the knowledge and the training to mitigate the damage properly.

SERVPRO has high-tech equipment such as  extractors to help remove water from carpets and other flooring materials. Air movers enhance evaporation to reduce drying time. Dehumidifiers extract water vapor from the air. After removing all the water, they use deodorizer equipment such as thermal foggers to produce the fog that has tiny particles of deodorant solutions to neutralize any odor caused by the water damage. We also treat surfaces with anti-microbials to stop mold growth after a water damage. Afterward, these technicians perform a thorough walk-through with you to make sure that everything is done to your satisfaction.

With SERVPRO of Collinsville/Troy, you can expect reliable and excellent customer services and a team of professionals to get the job done right. Call us for service at (618) 667-8648.

Our Large Loss Division Deployed to a Commercial Fire

3/1/2022 (Permalink)

Large Loss Deployment

TEAM WOLFE is back on the road again with our Large Loss Division. Once again, Our Large Loss Team was called upon to perform a complex multi-story commercial large loss due to an extensive fire in the Metro East Illinois region.When your commercial property is suddenly hit with damage due to a complex fire event or other disaster, it can leave you, your employees and customers in shock and not knowing where to turn. It’s important to know that you have professional large-loss specialists right here in the midwest in addition to that can handle commercial restoration processes from start to finish as quickly as possible so that you can get back to business. SERVPRO’s Disaster Recovery Team is an elite team of restoration specialists and technicians that know exactly how to accomplish getting you back in business. We’re strategically located and prequalified to respond Faster to any size disaster. At TEAM WOLFE, we serve our clients with pure passion and no limitations.

We Are Always Ready To Roll

1/18/2022 (Permalink)

Large Loss Division Semi Trailer

Our Commercial Large Loss Division is always prepared to roll in the event of a large loss fire, water or storm damage to commercial or retail spaces and is composed of our best of the best in restoration industry. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss job is supervised by one of our commercial operations manager to help ensure seamless communication and timely mitigation through the time we engage, start building stabilization all the way through to the completion of the project.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals who have decades of large loss commercial restoration, call SERVPRO of Collinsville/Troy at (618) 667-8648. 

2022 Winter Weather Can Bring Frozen Pipes!

1/5/2022 (Permalink)

Frozen Pipes

Now that January is in full swing in the metro-east Illinois region for 2022 we can see by the thermometer that the tempuratures are falling dramatically. Water damage calls from frozen pipes really pick up in the Madison and St. Clair County regions when the mercury drops! When pipes freeze over, they expand and burst to a major water damage in your place of business.

Here are some great tips to help prevent frozen pipes:

Let your faucets to drip when the weather has extremely cold tempuratures. Letting a very small amount of water flow through pipes at all times during extreme cold weather spells can do a lot to prevent pipes from freezing. A steady drip is all that is needed to keep the pipes free from ice accumulation.

Many pipes do not have proper insulation or may be adjacent to an exterior wall that can cause them to freeze in cold weather. Pipe sleeves and heating tape can be applied to insulate these pipes. It is also a good precautionary measure to caulk around gaps where cold drafts can affect pipe temperatures.

Shut off any outside water sources that you don't need, especially if you are expecting particularly low temperatures. When a building is left unattended, make sure the thermostat is set no lower than 55 degrees Fahrenheit.

Open cabinet doors under sinks and in storage areas to allow heat from the room to circulate around uninsulated pipes in cold rooms.

Dealing with frozen pipes

Hairdryer – This is one of the safest and most effective ways to thaw a pipe. Open the faucet and then heat the pipe by working back toward the area where the blockage has occurred.

Space heater – A small heater can work much faster than a hairdryer. Simply direct the heater toward the frozen area of the pipe but use caution when utilzing a space heater. Don't leave it unattended.

Make sure you and your employees know where the shut-off valve is located. If you are dealing with frozen pipes or water damage from frozen pipes in your commercial building call TEAM WOLFE at (618) 667-8648 as soon as possible to minimize secondary damage.

Winter Storm Preparedness is Essential

1/5/2022 (Permalink)

Winter Storm Preparedness

The metro-east Illinois region is experiencing some extremely cold tempuratures with bad weather heading this way. Hopefully, businesses and homeowners have put a plan in place in the event of a major winter storm which is bound to happen. However, the middle of a blizzard or major snowstorm is not the time to wonder when your heating system was last serviced. By taking action now, you can head into the winter season comfortable in the knowledge that your home or business will be safe in the event of severe winter weather.

Before those nightly temperatures plummet, you’ll want to take preventative measures to keep your pipes from freezing, and help your home and business to retain heat by weather-stripping doors and windowsills and replacing your heating system’s filters and have your HVAC system checked before it fails you during a long strectch of winter weather. You might consider buying emergency heating equipment (and fuel) or a portable backup generator in the event of a magor snow/ice storm that could potentially knock out power. Also make sure your smoke alarm and carbon monoxide detectors are in good working order! And in case you’re unable to leave your home for a prolonged amount of time due to weather conditions, having a stock of non-perishable food items on hand is always a great idea.

Try to avaoid venturing out into hazardous road conditions during a major winter storm, and in the event that you’re caught traveling or need to evacuate an area when a storm strikes, you also want to be sure your vehicle is winter-ready. The American Red Cross recommends having a maintenance check and tire evaluation in autumn so that any necessary maintenance can be completed before winter arrives, and having an emergency road kit with the following provisions: a windshield scraper, a small sack of sand (for generating traction), shovel, matches in a waterproof container, tire chains or traction mats, a bright red cloth to tie to your antenna, warm clothing, blankets, bottled water and snack foods, and a battery-powered radio.

Do you have storm damage due to a winter storm? Call the Winter Storm Damage Cleanup Specialists at (618) 667-8648. 

Do You Think You Have Water Damage?

12/30/2021 (Permalink)

A Protimeter/Moister Detection instrument verifying a wet wall.

Do You Suspect Water Damage?

A broken water line or other types of water damage can wreak enormous damage if undetected in your home or business. Whether it be from a burst line within a wall or a damaged or worn roof leak that has been alowing water to enter in your home running across rafters and pooling into insulation causing extensive water damage and mold. By the time you discover the problem the damage has been done! 

Water Damage left unresolved can cause secondary damage to building materials and create the need for mold remediation in your attic, basement, interior walls and crawl spaces.

At SERVPRO, we seek out moisture utizing special devices in our arsenal to combat moister:

• Moisture Sensors - alert us that water is present.
• Moisture meters - generate data on the level of how wet the materials are through data.
• Thermo-hygrometers - measures temperature and relative humidity to monitor drying efforts once remediation has been started.
• Thermal imaging/Thermal Cameras - detect cached water for removal behind structures and substraits that the visual eye cannot detect.

CALL SERVPRO:

If you detect that you may have a water damage issue call the cleanup team here at SERVPRO of Collinsville/Troy at (618) 667-8648. Our trained Water Damage technicians will seek out the cause and implement a plan of action to rectify the problem.

Does Your Place of Business Need Its Carpets Cleaned?

12/30/2021 (Permalink)

Freshly Cleaned Carpet!

How Does Your St. Clair County Commercial Carpets look?

Are you sending a bad message to your customers in the Metro-East Illinois region by having unsightly commercial carpets at you place of business?

The average lifespan of commercial carpeting ranges anywhere from three years to ten years based on the quality of material. Replacing carpeting can be a costly indeavor and is a significant investment, so if you’re a business owner with carpeting you want your customers to be impressed when they walk into your business which is hard to do when your carpet has been neglected. As a business owner you're probably interested in seeing that carpet last closer to ten years too so rather than having to replace it it may be advantagous to have SERVPRO routinely clean your carpets to make them last.

Because carpet is a soft surface that can trap dirt, debri, dander and bacteria, carpet maintenance is about more than just appearances, it’s also about the health of your employees and customers.

According to the International Sanitary Supply Association, one square yard of commercial carpet can accumulate up to a pound of dirt in just one week’s time, and up to twice that much during inclement weather. Dirt isn’t the only thing lurking between those carpet fibers. Dead skin cells, dust mites, bacteria, and pollen grains are also frequent offenders, and if your business is pet-friendly, pet hair and urine will also be a common culprit. Any and all of these particles can become airborne when disturbed, and agitate individuals with asthma or allergies. 

Why does you business really need professional cleaning? Isn’t vacuuming sufficient?” While studies do show that frequent vacuuming can significantly lower allergens in carpet generally speaking, a standard vacuum just isn’t able to get deeply embedded dirt and particles. In fact, most carpet warranties require you to have a professional carpet cleaning every twelve to eighteen months. That’s where SERVPRO of Collinsville/Troy come in. 

TEAM WOLFE offers a wide range of carpet cleaning methods with the use of specialized cleaners and processes to help your commercial carpet last longer and protect the health of your customers and employees. For more info on our carpet cleaning services, give our office a call at (618) 667-8648.

Smoke & Soot Damage - What You Need To Know

12/30/2021 (Permalink)

Smoke/Soot Damage

Smoke & Soot After a Fire

After fire damages your home or business, smoke & soot will be present throughout the structure and affects everything from ceiling tiles to HVAC/Ventilation systems, etc., posing a threat to your health and to the contents within the structure. Learn more about the Fire Damage Restoration process.

Smoke & Soot from Fire, What Should You Know About It

Smoke/Soot damage is tiny carbon particles created by incomplete combustion of fossil fuels (wood, oil, coal, etc.). Smoke/Soot contains lots of acids, as well as chemicals, metals, soils, and dust. These particles leave a charred residue and a pungent foul smell on everything it comes in contact with.

During a fire, smoke and/or soot spreads to throughout the entire structure, attacking surfaces and you contents within the structure. This acidic film will cause secondary damage your home your contents and indoor air quality if it is not remediated by a professional immediately.

Soot can inhabit your home even if there wasn’t a fire such as the case with excessive candle burning. Excessive candle usage can lead to soot buildup especially on your ceilings, so make sure to use them carefully as they are a leading cvause of fires. Fireplaces can release soot as well if they’re not properly ventilated. Furnaces are also a source of soot contamination when a defective operating system is in operation.

The dangers of soot exposure:

Data shows that soot exposure leads to around 20,000 deaths in the U.S. each year. Soot-related diseases are the culprit of many of them. Moreover, soot exposure causes 300,000 asthma attacks and two million lost workdays annually due to respiratory problems.

Soot can enter your body through inhalation, ingestion or via the skin and eyes. These toxic particles can cause many breathing problems, including asthma, bronchitis, coronary heart disease, and even cancer. Infants, the elderly, and those who already have breathing problems are the most affected by these contaminates.

To avoid the health risks of soot exposure after a home fire, make sure that all soot-affected areas are properly cleaned and sanitized by a SERVPRO professional.

How to clean up soot

Your home or business likely holds many chemicals, such as plastics, foams, carpets, wood products, and synthetic fabrics. Soot derived from these materials leads to health hazards that make fire restoration a dangerous and difficult process to remedy. That's why it's always best to call professioinals like SERVPRO of Collinsville/Troy! We have the specialized training, PPE and resources to properly remediate Smoke and Soot from your property. Personal protective equipment (PPE) refers to protective clothing, helmets, gloves, face shields, goggles, facemasks and/or respirators or other equipment designed to protect the wearer from injury and/or hazardous materials.

A dust mask and a household cleaner are not enough to clean up soot! Removing soot thoroughly requires professional tools, knowledge, and expertise. SERVPRO can properly clean soot and odors from your entire home or business to ensure its safe.

For professional smoke/soot remediation or fire damage repair, contact SERVPRO at (618) 667-8648.

SERVPRO Giving Back to the People We Serve

12/15/2021 (Permalink)

One Stop Community Christmas

Our SERVPRO team was privileged and blessed to participate at an event called "One Stop Community Christmas" on December 11th at one of our franchise locations we service. This charitable event serves families in 7 Illinois counties which affects 1000's of our customers! Our Marketing representative Howard Manuel and his wife volunteered their Saturday on behalf of SERVPRO. TEAM WOLFE's donation to One Stop Community Christmas helped reach over 2,500 children and gifted them with new undergarments and socks along with many other businesses who passed out toys, clothes, food baskets to many families in need of support over the Christmas holiday season. What a blessing to participate and to give back to the communities that we serve! One of the main goals of One Stop Community Christmas is to have many local businesses, organizations, and civic groups combine their resources in a collaborative way to help the needs of families in the region so they have a positive experience for them and their children during the Holiday season. Our team is commited to helping support charitable events like the One Stop Community Christmas and others just like it. Giving back feels so good and we feel blessed and privileged to have the resources to give back. We couldn't do it without you (our customers) supporting our business. Thank you and Merry Christmas!

Commercial Restoration is our expertise!

11/15/2021 (Permalink)

Commercial Fire Damage

When it comes to commercial fires in the metroeast region, there can always be a risk of a fire from office buildings to restaurants to factory warehouses. Especially, with the cold weather season gearing up. These types of facilities and structures have not had their heating systems turned on all year long and we all know that the winter months tent to yeld more fire related catastrophes. A fire occurs in a structure at the rate of one every 64 seconds, and a home fire occurs every 89 seconds. This is according to the National Fire Prevention Association (NFPA).

(NFPA) research has found that structure fires accounted for 20% of the fires, but 49% of related deaths, 80% injuries, and 67% of property damage.

A serious fire in a business is catastrophic and costly to the building, the business itself and the customers it serves. Even when the fire is rapidly controlled, there is still likely going to be significant and secondary fire damage. SERVPRO of Collinsville/Troy has trained IICRC Certified technicians and resources to respond to your disaster.

There's never a convenient time for fire or water damage to strike. Every hour spent cleaning up is an hour of lost revenue, productivity and potential customer loss. So when the need arises for professional cleaning or emergency restoration services in addition to reconstruction capabilities, we have the expertise and the knowledge to get your property back in business.

SERVPRO of Collinsville/Troy specializes in the cleanup, restoration and reconstruction of residential and commercial property after a fire, smoke or water damage event.

We have the equipment, expertise, and experience to restore your fire and smoke damage to its preloss condition. Call us at (618) 667-8648

Trained Up for the Storm Season

5/19/2021 (Permalink)

SERVPRO Training

SERVPRO of Collinsville/Troy are highly trained individuals in storm related property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, to our own in-house training refresher courses so rest assured our staff is equipped with the knowledge to restore your property when a storm hits the region and damages homes and businesses. Our training program assures all of our team has the knowledge to restore your property right the first time and to prel-oss condition! We want our employees to get the "best in industry" training to make sure you choose SERVPRO of Collinsville/Troy each and every time when a storm disaster strikes the metro-east Illinois region. Here at TEAM WOLFE, we know what we are are doing and we do it right each and every time we are called upon! Call us at (618) 667-8648 for all your restoration needs!

SERVPRO handles all stages of the repair process

4/22/2021 (Permalink)

Working seamlessly with one goal in mind.

TEAM WOLFE is a "Full Service" Restoration and Reconstruction Company that handles all aspects of putting your home or business back to its preloss condition. Here we have our Restoration Division collaborating seamlessly with our Construction Division on a recent fire damage project. When faced with a serious disaster to your home or business, a full service restoration company is invaluable. Whether you’ve sustained damage as the result of a fire, flood, storm, or any other unexpected event, you need a Full Service Restoration company in your corner and we respond to your needs immediately. Our professionally trained, IICRC certified technicians will be on-site within one hour of your call, equipped and prepared to start the damage control, cleaning, and restoration process without delay. At TEAM WOLFE, one call takes care of it all from start to finish! Its what all customers should expect from a restoration company and we deliver!

Why Choose SERVPRO of Collinsville/Troy?

3/19/2021 (Permalink)

SERVPRO is a different kind of Service Provider

Were you ever apprehensive when you heard that a contractor or restoration provider was coming to your metro-east Illinois home or business and thought to yourself, "I wonder if dust & debris will get on everything and they leave it behind for me to clean up?" Worried about unprofessional or unqualified people doing inferior work leaving you dissatisfied? Worried about projects not completed in a timely manner? Well, that's why SERVPRO of Collinsville/Troy is a different kind of service provider! We understand that you want your property back to its preloss condition quickly and professionally! Here are some of the other reasons why we are different:

Our technicians are professionally trained in what we do and are on time every time!
We seal off areas that are unaffected in your home or business in to keep dust and debris out to prevent any secondary damage to your belongings.
Our team is on call 24/7 to respond to any disasters, even on holidays because we never shut down.
We are certified and carry licenses to ensure your mitigation, remediation, or reconstruction is done correctly, in a timely manner and done right the first time.
Our project managers ensure your peace of mind by keeping you updated as we progress.
We work with your insurance provider/adjuster and offer a transparent estimate.

SERVPRO of Collinsville/Troy is committed to the region we service and to you! We take great pride in putting your metro-east Illinois home or business back to it's original state "Like it never even happened."

Don't Wait for An Adjuster to Arrive before Dealing with Storm Damage

3/9/2021 (Permalink)

Don't Wait For an Adjuster

Don't Wait For a Property  Adjuster to Arrive After a Storm Damages Your Property!

With Spring just a few weeks away, the potential of heavy storms can start to form in the metro-east Illinois region. With that elevated risk of a major storm sweeping through the St. Clair or Madison County region, your home or business can experience wind, hail or water damage that will require immediate building stabilization to reduce the affects of secondary damage. By waiting for adjuster to arrive onsite which could takes days if the region received widespread storm damage, you might think it's to just wait for an adjuster to arrive to make any major decisions. However, this might not be the best decision. Here are just a few reasons why.

1. You May Be Waiting Several Days Before an Adjuster can inspect You Property

During a large storm or a disaster, there will likely be many people who have suffered major storm damage to their homes or businesses. Because of this, it might take a while before an adjuster is able to get to you. There will be quite a few people who are in the same situation that you are, so waiting around while your property is wet and/or exposed can create additional secondary damages that will escalate the cost of repairing it back to preloss condition.

2. Water Damage Only Gets Worse by procrastination

While you are waiting for an adjuster to arrive, the water will continue to affect your house and belongings. If the water is not removed and your property stays wet, you will end up with a much larger problem to deal with. When it is exposed to water for long periods of time, wood can begin to warp and may end up rotting which can affect the structure of the building. Mold damage can occur quickly as well and may begin to spread within 24 hours.

3. It Can Affect Your Insurance Claim by Thousands of Additional Dollars by Waiting

In some cases, doing nothing to prevent further damage can affect the results of your storm insurance claim. You might not be approved for as much as you would have otherwise, and your claim might be denied altogether. Paying for repairs on your own can be expensive, so you want to avoid this if possible.
Instead of waiting for your insurance adjuster, the best thing to do after a storm is to document the damage. Take pictures and make lists of affected areas and items to provide as evidence. Once this has been done, a cleanup and restoration service like SERVPRO can begin mitigation to prevent the damage from worsening while you wait to file your claim.

Call SERVPRO of Effingham, Mattoon, Charleston for all your Spring Storm cleanup & restoration problems at (618) 667-8648. We promise to make them disappear "Like it never even happened."  

Freezing Temperatures Can Cause Pipes to Burst

2/18/2021 (Permalink)

Pipe Burst

Baby it's Cold Outside!

With the freezing temperatures we are experiencing, it's vital that you know how to prevent pipes from freezing. When water freezes in your pipes, whether due to quick drops in outside temperatures, poor insulation or the thermostat set too low, its volume expands and puts pressure on the pipe from inside. This can cause a burst pipe, but even a small crack or two can be the start of some devastating and expensive water and plumbing damage that would require a professional restoration company like SERVPRO to repair the damage.

Here's a Few Tips To Prevent You From Having to Call us:

Here are just a few tips that you can perform to reduce the chances of you having to give us a call:
• Insulate pipes located in the attic and crawl space using pipe insulation, even if the climate where you live does not often have hard freeze conditions.
• You can also wrap pipes in heat tape or heat cables with a thermostat control. The best pipe insulation for your situation will depend on your home. Always install according to the manufacturer's directions.
• Seal or caulk any cracks that might let in cold air, especially places where pipes run from inside to outside the home, such as dryer vents or water pipes.
• Preventing frozen pipes should be done outdoors as well. As you winterize your home, disconnect your garden hoses.
For any outdoor faucets with cut-off valves, be sure they are closed and faucets are drained. You can also protect them by using faucet covers throughout the winter months.
• If cold weather settles in and you notice temperatures beginning to drop, start a small drip of both hot water and cold water in the kitchen, bath, laundry areas and any other faucets in the home. A small water drip is all that is needed to keep water moving through the system and prevent frozen pipes.
• Be sure to alert a trusted neighbor if you'll be away more than a few days, and ask them to check periodically to make sure that the measures you have taken in preventing frozen pipes worked and that nothing has ruptured.

In the event you experience water damage due to a burst pipe call TEAM WOLFE, we'll make it "Like it never even happened." 

Call us 24/7 at (618) 667-8648.

House Fire Statistics and How to Avoid Them

2/3/2021 (Permalink)

Residential Home Fire

Home Fires Lead The Way In Property Losses

Residential homes are the leading types of property losses. We broke down the facts and figures surrounding house fires and property loss nationwide. House fire property claims are also some of the most common and expensive in the United States according to the Insurance Information Institute.

According to the United States Fire Administration, residential buildings are the leading property type for fire deaths, injuries, and property losses. Here are just a few figures surrounding house fires and property loss nationwide. There are many more factors that cause fire but here are just 4 to name a few:

• According to the National Fire Protection Association An estimated $8 Billion dollars of property loss from house fires occurred in 2018.

• It's estimated that 49% of house fires were caused by cooking from 2013 to 2017 according to the NFPA.

• According to the U.S. Fire Administration, the estimated number of residential fires that occurred nationwide in 2018 were 379,600. That's a whole lot of fires!

• Every year, 48%of Thanksgiving Day house fires occur between the hours of 10:00 A.M. to 4:00 P.M., according to the U.S. Fire Administration. Over 50% of all fires in 2018 were directly caused by cooking!

Reducing Your Risk of Becoming Part Of The Stats

There are many things you can do to help prevent a potential fire at your home. We suggest you put together a checklist of all potential hazards in your home and inspect those items on a regularly schedules basis.

Here are just a few items you should check regularly to get you started on creating your own checklist:

• Make sure your HVAC is in good working condition. You should have this inspected annually by a Heating and Air professional. 

• The easiest way to avoid a house fire is by checking your smoke alarms/detectors on a regularly scheduled basis. There is a little button on it that you can press to test it. If it beeps weakly, then you need to change the batteries ASAP. It's a good habit to change the batteries during daylight savings time annually.

•  Keep your stove and oven clean and free of grease and buildup of food particles. Never leave your kitchen unattended while your cooking! It only takes a few seconds for a fire to break out. If you have to leave the kitchen for any reason, turn off the burners before you leave the room. 

If for whatever reason you can’t turn off the oven, call someone into the kitchen to watch the food until you get back. 

• Make sure that electrical cords are in good condition and are not frayed or chewed by the family pet. If you do notice damaged wires, replace them as soon as possible because this is a huge fire hazard. Never use a cord the is damaged.

• Fire Extinguishers are your best defense weapon when a fire breaks out. You want to make sure you have one in every room that is a potential threat, such as the kitchen or laundry room. Every family member should know how to use an extinguisher so if a fire does happen, it can be put out as fast as possible. 

In the event at fire strikes your home, call the cleanup specialists at SERVPRO of Collinsville/Troy at (618) 667-8648. We promise to put your home back to it's preloss condition "Like it never even happened."

And You Thought We Just Cleaned Up

2/1/2021 (Permalink)

Construction Services

At SERVPRO, we are so much more than a cleaning company.

Our Construction Division at TEAM WOLFE can simplify the restoration process by handling both the initial damage, mitigation and rebuilding the affected areas including a total construction project. Having one qualified company for the entire process from emergency services, to mitigation and reconstruction, SERVPRO can save time, keep costs low and relieve you and your family of the stress from juggling all that goes into restoring your home or business. TEAM WOLFE can provide this continuity by supervising a full range of restoration and construction services that will bring a building back to full functionality.

At SERVPRO, we employ all of the trades necessary to complete your project, from lead management, project managers, IICRC (Institute of Inspection Cleaning and Restoration Certification) Certified restoration technicians and carefully selected Trade Partners that work seamlessly within our SERVPRO approved processes. All of our employees and trade partners are skilled and trained to take care of our customers.

Has Your Sprinkler System Been Tested Lately?

1/18/2021 (Permalink)

Sprinkler Head

Water-based fire protection systems, or fire sprinklers, should be kept in excellent working condition and tested periodically to ensure maximum fire suppression capacity especially, during the winter months when falling temperatures can put these systems under a strain. Your sprinklers are your home's or business’s first line of defense in the event of a fire, and it may be mandatory with the continuous updating of building codes to conduct routine tests and inspections.

1. Check the age of your sprinkler system. Modern standards require that sprinkler systems adhere to NFPA 25 requirements, but systems in buildings older than 60 years may be outdated and in need of a full replacement.

2. Check your sprinkler installation. Faulty or defective installation equipment and procedures can lead to sprinkler malfunctions in the event of a fire.

3. Always keep your fire sprinklers clean. Dirty fire sprinklers can lead to obstructions that block the water flow and prevent sprinklers from working correctly, or even from detecting and activating in the event of a fire. Many organizations and inspectors recommend an obstruction inspection every five years.

4. Periodically test your sprinkler functions. Sprinklers can be tested in a variety of ways, including simply testing that they work through routine checks. However, more complex testing such as corrosion testing and hydrostatic testing can uncover additional issues that may not be readily apparent on a simple functional test.

5. Immediately replace defective parts. Because sprinklers are so deeply interconnected, replacing a defective part may require replacing larger sections of the sprinkler system. However, this is highly advisable as a matter of safety to prevent any issues should the sprinklers fail to activate in the event of smoke or fire.

One benefit of fire sprinklers is that fire sprinkler cleanup is usually much less messy than cleanup after fire suppression using stronger means. Sprinklers can make a serious difference in prevention of property losses and safety issues, and should be maintained at all times.

Flood Damage Can Strike Your Metro-East Illinois Property

1/18/2021 (Permalink)

Flood Damage

The Madison and St. Clair County, Illinois region is not immune from the threat of flooding and metro-east Illinois is not an exception. Our region experiences waves of heavy rainstorms, the combined strength of which can result in flooding situations. If water fills the lower levels of your home or business due to extended periods of rain, a call to SERVPRO of Collinsville/Troy can turn the tide toward recovery.

When a home in the metro-east region suffers flood damage, the inhabitants do not have the luxury of waiting until the water recedes to make decisions. Large quantities of water inside your home’s foundation or basement risk significant harm to your building’s structure and contents. It is crucial that rapid removal of the water occurs, followed by complete drying of floors, walls, ceilings, and other building components. Our teams of flood damage specialists train for the opportunity to complete these tasks for you.

Flood damage is a water event that requires professional help. A bucket and mop or shop vacuum are not up to the challenge. The sheer amount of water quickly overwhelms any do it yourself attempt. The experienced technicians from SERVPRO employ powerful, industrial strength pumps and extractors to evacuate the water fast. Speed is critical because of the progressive nature of water damage.

Many structures, items, and surfaces can emerge nearly good as new if water does not have the chance to soak into and begin the process of disintegration. Although building materials like finished wood, concrete or cinder block may be able to shed water without much change, drywall, insulation, ceiling tiles, carpeting, and other porous components risk swelling, crumbling, and delamination if soaked for any period of time.

SERVPRO technicians learn dozens of targeted strategies to quickly and successfully remove water from you place of business or home. Once the obvious water is gone, the crew uses high-efficiency fans and dehumidifiers to complete the job, drawing residual moisture out of contents and structure.

If severe weather threatens your property with flood damage, SERVPRO of Collinsville/Troy is ready to help you recover from this catastrophe completely. One call to (618) 667-8648 sets a process in motion that returns your home to you "Like it never even happened."

Minimizing Secondary Roof Damage After A Storm

12/31/2020 (Permalink)

Roof Damage from a storm.

When it comes to severe weather events like Thunderstorms along with high winds in the metro-east Illinois region, these conditions are often the leading cause of structural damage to residential property and local businesses. While prevention and routine inspections are extremely helpful to avoiding a roof leak, sometimes mother nature is still often too powerful to avoid her visiting your home or business with a major blow to your property. If during or right after a catastrophic storm event causes damages to your roof, getting it taken care of immediately is necessary to avoid extensive water damage remediation and repairs. If the storm was big enough, unfortunately, you may not get instant relief.

Temporary Repairs:
Temporary fixes should be made to ensure the damage doesn’t spread. These include:

Tarps – Simple, inexpensive and easy, waterproof tarps can do wonders to keep more moisture from getting inside the property. From the interior of the building, since it is unsafe to walk on a wet roof, smooth the tarp out and attach it, ensuring the entire area is covered.

Caulk, Temporary Roof Patch – For small leaks, a little caulk or sealant can block the water from coming in. Even though it may be small, it can easily become a much bigger problem if not addressed immediately. These products can be found at your local home improvement store.

Replace Shingles – Depending on the structure, a roof leak often is a result of missing shingles or ones that are cracked or becoming unattached. Once it safe to go on the roof, it is important to repair or replace shingles to limit the damage. Loose shingles shout be smoothed and shifted back into place before being nailed or stapled. If shingles are missing but there are no replacements available, sheet metal or wood can be used as a temporary fix.

Professional Help
While these fixes are designed to limit the spread of damage, they are not permanent repairs. Regardless of the size of the leak, contacting a professional like SERVPRO of Collinsville/Troy to inspect and repair the roof is vital to maintaining its longevity and protecting what it covers. Our company is a full service contractor so one call to SERVPRO of Collinsville/Troy is all you need to do. We handle all aspects of the restoration and repairs needed to restore your property to its preloss condition. 

A roof leak is a hassle, but it can quickly become much more than that if gone unchecked. Taking immediate action and getting it properly repaired are keys to avoiding damage to the rest of the structure.

Our Construction Division compliments our Restoration Services

12/29/2020 (Permalink)

Construction Planning

At SERVPRO of Collinsville/Troy, the backbone of our company is fire, water & smoke cleanup and restoration. But, what compliments our unique services in the industry is we can facilitate every aspect of the reconstruction process of your damaged property!

Our construction division specializes in reconstruction, new construction residential, retail, offices, financial institutions, healthcare facilities, educational facilities, government properties, warehouses and shipping facilities. We have experts in the field of putting your home or business back to its preloss condition which includes complete builds from a total loss. Our in-house construction division can provide everything that a normal contractor can provide you after you are hit with a catastrophe. That's why SERVPRO is so unique in the metro-east Illinois region, we can handle the entire process so there is no need for multiple companies and services to juggle! One call to SERVPRO handles everything from start to finish. For work not completed in-house, we have an extensive list of qualified contractors (HVAC, Plumbers, drywall finishing, roofing, electricians and many other specialized services) just to name a few.

We can fast track your project and offer cost-saving solutions to meet your budget goals because you are dealing with just one company!

Call SERVPRO of Collinsville/Troy today at (618) 667-8648 for all your construction needs because we are not just a restoration company, we are a full service contractor!

You need a rapid response when dealing with water damage

12/29/2020 (Permalink)

rapid drying utilizing air movers

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Collinsville/Troy provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays in the metro-east Illinois region. You need rapid response to minimize water damage so we never close and are always ready to deploy to your emergency.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Collinsville/Troy arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service?

Call Us 24/7 at (618) 667-8648

Water Damage Timeline

Within Minutes:

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 through 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO Collinsville/Troy

SERVPRO of Collinsville/Troy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. We also have our own in-house construction division that can totally restore your home and business back to its preloss condition. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Great Water Damage Tips

12/18/2020 (Permalink)

Water Damage Tips

We are well into December and with that comes a elevated risk of water damage due to freezing temperatures that can cause a fatigued water line to burst unexpectedly.

Although you just suffered a water damage, there is no need to panic although that will be your first thought. Take a deep breath and give SERVPRO of Collinsville/Troy a call and we will get our trained technicians deployed and to the rescue restoring your property to it's preloss condition! Once we arrive on the scene of the damage we can quickly begin the cleanup & remediation of your property. Before we arrive, there are some steps you can take yourself to prevent secondary damage to your property and personal belongings. These steps should only be used if the water damage is caused by a clean water break. If you have suffered damage from sewer, toilet, or other contaminated water sources, stay away from the scene as it may have adverse health effects.

Here are a few tips for what you can do to prevent further water damage to your home, until our trained technicians arrive:

• Shut off the water source if it can be done safely.
• Remove any excess water by mopping or using towels.
• Remove and pop up we upholstery cushions for drying. Do not put cushion covers in washing machine.
• Place aluminum foil or wood blocks under furniture legs.
• Hang furs and leather goods separately at room temperature.
• Remove colored rugs from wet carpeting.
• If you have a wet/dry shop vac you can suck up any water that you are able to.
• If water damage is in the ceiling, do not turn on lights or overhead fans. And keep out of rooms where the ceiling is beginning to sag from holding water.
• When in doubt - "Don't" attempt anything! We are in transit and will access what steps need to be taken.

You can trust the team at SERVPRO to make everything fresh, clean and like new!.

Winter Is Coming, Avoid Frozen Pipes!

12/16/2020 (Permalink)

Frozen Water Line

Winter is upon us in Illinois and with that is temperatures start to plummet. So is the risk of your pipes freezing and bursting during this season. In fact, burst pipes are one of the most common causes of property damage during frigid weather and can cause thousands in water damage—easily $5,000 or more, according to the Insurance Institute for Business and Home Safety.

The pipes most at risk are those in unheated interior spaces such as basements, attics, and garages. Pipes running through cabinets or exterior walls can freeze also. The good news is there are some simple things you can do to keep your water running and your house dry.

Pipe insulation can cost as little as 50 cents per linear foot at your local hardware store according to the IBHS. So for not much more than the cost of the aspirin you’d need, you can avoid the headaches of cleanup, loss of precious keepsakes, and the cost of your insurance deductible. Use the pipe insulation liberally to protect any vulnerable pipes.

Both the IBHS and the American Red Cross, which is in the business of emergency preparedness, have useful advice on how to prevent your pipes from freezing, as well as how to thaw them if they do.

When winter temperatures fall below freezing our phone volume goes up at SERVPRO due to frozen water lines bursting causing quite a lot of water damage. Many times this costly damage could of been prevented with some easy preventive maintenance steps.

1. As previously mentioned, pipe wrap to insulate the expose piping in the basement of your home. 

2. Seal/insulate all small cracks and openings in your basement. Wires and pipes run inside/out of homes and could leave small open spaces which will permit freezing wind to directly affect an area of pipe. That area could freeze and burst. This again is a simply and cost efficient way to keep the heat inside and the cold out.

3. During sub-zero temperatures, let susceptible faucets slowly drip. Running water through the pipes will prevent it from freezing. Also, open cabinet doors under the sinks to allow the home heat to circulate underneath. Again, a few degrees can make a tremendous difference.

SERVPRO of Collinsville/Troy is here to help with  all your fire, water & smoke cleanup and restoration needs. We are here for you 24 hours a day, 7 days a week!

SERVPRO of Collinsville/Troy for Storm Damage Clean Up

12/8/2020 (Permalink)

Thunderstorm Damage

SERVPRO of Collinsville/Troy is your Thunderstorm Damage Cleanup Specialist!

Severe thunderstorms and straight-line winds and heavy rainfall can cause severe of damage to your metro-east Illinois home, and flooding is a major problem during these storms when rainfall totals several inches in a short period of time. For many families in the Madison and St. Clair Counties, flooding can become a reality after severe thunderstorm. Flood water carries high levels of raw sewage and other bio-hazards, so you should never try to clean it up on your own.

Severe Thunderstorms with high winds can generate large amounts of building materials debris, roofing and damage to personal property. When flood damage from heavy rainfall has affected your home, you should contact our professionals at SERVPRO of Collinsville/Troy right away so we can help get your life back in order.

Clean Up and Restoration

Before we can begin cleanup and restoration, we must remove all standing water. We do this with professional-grade, truck-mounted pumps. Once the majority of the water has been removed, we can inspect the home for the extent of the damages from the floodwaters.

Because floodwaters are contaminated, we must remove and dispose of any carpeting and padding in the home. If needed, we pressure wash structural components and disinfect surfaces with an EPA-registered disinfectant.

We continue to remove materials as necessary to decontaminate your home. Communication is paramount with SERVPRO so by keeping in contact with you every step of the way is important to us and to ensure everyone is in agreement with our scope of services. Interior wall surfaces and other inaccessible areas that were contaminated by contaminated water are cleaned, dried and sanitized. Disinfecting steps are repeated for any newly exposed areas.

SERVPRO technicians then remove and dispose of any final debris and wastewater. Once cleaning procedures are complete, we place air movers and dehumidifiers in the home to speed up drying. These machines are monitored daily and moved or adjusted to ensure optimal drying.

Testing and Detection 

We also use moisture meters to detect any hidden moisture that could be lingering inside walls. All of this moisture must be taken care of to prevent the growth of mold. If any mold has started to grow, we also clean the affected area and sanitize it.

SERVPRO of Collinsville/Troy ensures that we have your home thoroughly & completely dry a before we say the job is done! We pride ourselves in our ability to make homes in the Madison County and St. Clair County regions back to their preloss condition so give us a call at (618) 667-8648.

SERVPRO Professional Carpeting Cleaning

12/4/2020 (Permalink)

Professional Carpet Cleaning

The COVID-19 Pandemic has all of us spending more time at home, and with more people home more often, have you noticed your carpets looking dirty or dingy? As a general rule, folks should have their carpets deep cleaned every 12-18 months.

At SERVPRO of Collinsville/Troy, our professionals use IICRC (Institution of Inspection and Restoration Certification) standards for carpet care as a guide and we will help you make best decisions to care for your carpet. This includes:

• Showing you what cleaning option would be best for your level of soiling.
• Giving you an upfront estimate of the cost involved for the carpet cleaning.
• Explaining the benefits of soil protection and the advantages of a clean carpet for good indoor air quality

What are the different types of carpet cleaning?

1. Bonnet Cleaning Cleaning/maintenance method for light soiling.

• Carpet is lightly sprayed with SERVPRO's proprietary cleaning solution.
• A rotary extractor with a “bonnet” pad is used to pull soil from the carpet.

2. Hot Water Extraction Cleaning for light to moderate soiling.

• Truck mount or portable extraction unit applies cleaning solution with hot water while extracting heavy soils.

3. Deluxe Precondition and Rinse Cleaning for moderate to heavy soiling; pre-treat and rinse.

• Soil emulsifier sprayed on carpet, setting for 10 to 15 minutes.
• Thorough rinse and extraction of soils.

4. Showcase Premier Cleaning Cleaning for moderate to heavy soiling.

• Two-step process:
  • Shampoo applied with rotary equipment.
  • Thorough rinse and extract of soils.

If you have any questions or would like to schedule a professional Carpet Cleaning by the cleanup specialists at SERVPRO of Collinsville/Troy, call us at: (618) 667-8648

Ladder Safety 101

12/2/2020 (Permalink)

Safe Ladder Handling

When it comes to climbing ladders please consider the safety risk involved before climbing up. Falls from portable and extension ladders are one of the leading causes of occupational injuries and fatalities. The following is a list of safety tips and guidelines to make sure you, and everyone around you, stay safe.

• Make sure you read and follow the instructions on the ladder, pay close attention to weight limits to whatever ladder you are getting ready to scale.

• Look for overhead power lines before moving the ladder. Don’t use metal ladders near power lines or exposed energized electrical equipment.

• Always do an inspection on your ladder before use. If something is broken or bent, either replace it, or get it repaired. If it’s a commercial ladder, make sure you tag it and pull it off line so another co-worker doesn’t grab it and use it.

• You should always keep a 3-point contact when climbing (two hands and a foot, or two feet and one hand). Keep your body near the middle of the step and always face the ladder while climbing.

• Make sure you use the right ladder and accessories for their designed purpose.

• The ladder must be free of any slippery material on the rungs, steps, or feet.

• Don’t use the top step/rung of a ladder as a step unless it was designated for that purpose.

• Use a ladder only on stable/level ground, unless the ladder is secured to prevent displacement.

• Don’t use boxes, barrels or other unstable bases to gain extra height for the ladder.

• If the ladder needs moved or shifted, make sure that everyone and equipment is off of it.

• The proper angle for setting up a ladder is to place its base a quarter of the working length of the ladder from the wall or other vertical surface.

• If using the ladder in a place where it can get displaced by other work activities, make sure it’s secured.

• Keep all traffic away from the area around the ladder.

• Make sure that the locks on the on the extension ladder are properly engaged.

• Be aware of the weight capacity of the ladder, and don’t exceed the maximum load. You need to take into account your weight and anything you carry on it.

Take a few minutes before getting on your next ladder by doing that inspection, and being mindful of its placement. By following these suggested ideas, serious injury can be prevented.

Have a cleaning project that requires climbing on a ladder? Why not leave the ladder climbing to SERVPRO! Give us a call at (618) 667-8648

Want to learn more about ladder safety? Check out this OSHA link: https://www.osha.gov/laws-regs/regulations/standardnumber/1926/1926.1053

What is an Ozone Generator?

11/22/2020 (Permalink)

Ozone and Hydroxyl Generators

If you have ever had a fire on your property and had SERVPRO come out to restore, you will know what an ozone generator is. For those who have not, an ozone generator is a machine that charges the air around it creating O3 out of the O2 molecules we breathe.

What We Use Ozone For

The primary function that we use an ozone generator for is the eliminate odors, especially odors caused by fires. We can use this technique of odor removal in many different cases such as, clothing, furniture, and entire rooms no matter the size. While the odor removal works great, there is a downside to using ozone in excess.

Precautions to Ozone

As stated earlier, ozone is different from the air we breathe. This reaction makes O3 poisonous if it is ingested in excess. This is why we close off the area that is being deodorized during the process. You can trust that we take every precaution necessary to keep our customers and employees safe.

If you experience a fire loss, give SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City and SERVPRO of Belleville-O'Fallon a call at (618) 667-8648. 

TEAM WOLFE has the equipment and resources to restore your business!

11/20/2020 (Permalink)

Commercial Services

When it comes to the restoration field, there have been extraordinary advances made in technology & the techniques used in our industry. These advancements allow SERVPRO of Collinsville/Troy Professionals to restore your commercial property or retail business back to its preloss condition quickly, reliably, and more effectively.

Here are some of the unique tools we have to restore your property:

• An infrared camera may be used to identify hidden water locations for the thorough removal of moisture that is hidden from the naked eye.
• Sensitive moisture meters/detectors, hygrometers, and other meters measure the extent of moisture saturation.
• Submersible and gas-powered pumps for continuous pumping of high-level water from events like floods. 
• Truck-mounted and portable extraction units perform efficient water removal.
• High-speed air movers cause moisture to evaporate at a faster pace.
• Industrial grade dehumidifiers pull the water vapor from the air.
• Trailer mounted generators and desiccants (Large Commercial Air Dryer) provide power and large scale drying capabilities.
• Air scrubbers filter the air.
• The use of thermal foggers and deodorization agents make your business smell fantastic!

You can count on SERVPRO of Collinsville/Troy to serve you at the highest level so you can put your commercial business back in order and get you back to doing what you do best--serving your customers!

SERVPRO of Collinsville/Troy can get you back to normal after a kitchen fire

11/17/2020 (Permalink)

Fire Damaged ceiling and walls

Cooking is something that most every person does on daily basis. It is an activity that is so normal, that it is easily forgotten how dangerous it can be. The temperatures required to cook are hot enough to start a fire if left unattended.

According to the NFPA, in 2018 the “United States fire departments responded to an estimated average of 172,100 home structure fires per year started by cooking activities in 2012-2016, or an average of 471 home cooking fires per day. These fires caused an average of 530 civilian deaths, 5,270 reported civilian fire injuries, and $1.1 billion in direct property damage per year.”

As you can see, fire damages not only happen often, they are expensive as well. This is because when a fire occurs it damages much more than just the structure of your home or business. The heat from the fire can change the chemical makeup of food items, textiles, furniture, and much more.

Another variable to consider is the amount of soot that the fire spreads around your home or business. Even a small fire in a small corner of your home or business can spread soot over the entire property. The soot gets into the duct systems and is then cycled through the property by the HVAC system. This is why you should trust our highly trained professionals come in and clean the property properly. At SERVPRO, we have a restore first mindset and will do our best to restore any items affected by fire.

What should be disposed of after a kitchen fire:

• Nonperishable food items- even though these food items are sealed, the heat from the fire can activate bacteria in the cans or jars causing the food to go bad.
• Room temperature perishable food items- a sealed refrigerator can keep food safe to eat for up to two hours without power as long as it is left shut. However if when the refrigerator is opened, even within that two hour zone, and a strange odor is present, it would be a good idea to dispose of the items inside.
• Burnt clothing- all clothing burned by the fire should be disposed of even if it is just barely burned.
• Cosmetics and medications- carefully sort through and examine cosmetics and medicine. If there are any signs that the container has been compromised, dispose the item.

A reliable rule of thumb after a kitchen fire is to get rid of items stored in cardboard, thin plastic bags, or cloth.

SERVPRO of Collinsville/Troy is a team you can count on to be Faster to Any Size Disaster. Call (618) 667-8648 today for a fast disaster cleanup service from an experienced team.

Make a Fire Escape Plan!

11/17/2020 (Permalink)

Make a plan!

Fire can spread rapidly through your home, leaving you as little as one or two minutes to escape safely once the smoke alarm sounds. A closed door may slow the spread of smoke, heat and fire. Make sure to install smoke alarms in every sleeping room, level and outside each separate sleeping area. Bring everyone in your household together and make a plan. Walk through your home and inspect all possible exits and escape routes.

Consider drawing a floor plan of your home if you have children. This will help them visually see the exits. Make sure to mark two ways out of each room, including windows and doors.

Escape planning tips:

• Check to make sure the escape routes are clear and doors and windows can be opened easily.
• Choose an outside meeting place (i.e. neighbor's house, a light post, mailbox, or stop sign) a safe distance in front of your home where everyone can meet after they've escaped. Make sure to mark the location of the meeting place on your escape plan.
• Go outside to see if your street number is clearly visible from the road. If not, paint it on the curb or install house numbers to ensure that responding emergency personnel can find your home.
• Have everyone memorize the emergency phone number of the fire department. That way any member of the household can call from a neighbor's home or a cellular phone once safely outside.
• Once you're out, stay out! Under no circumstances should you ever go back into a burning building. If someone is missing, inform the fire department dispatcher when you call. Firefighters have the skills and equipment to perform rescues.

Fires are dangerous and Team Wolfe wants to make sure you and your family are prepared! 

SERVPRO Commercial Biohazard Trauma Scene Cleanup

11/3/2020 (Permalink)

Our technicians are properly protected when dealing with a biohazard

Accidents and trauma scenes rank among the most stressful events a a business can encounter. If the situation involves traumatic injuries, you and your employees endure anxiety, grief, fear, and a host of other emotions. Health risks associated with exposure to pathogens carried by blood and other bodily fluids are of great concern, not to mention the liability of properly cleaning up the scene. OSHA regulations demand adherence to specific research-based protocols to ensure safety during cleanup and to provide a thoroughly disinfected environment for your business operations.

We’re Faster To Any Size Disaster

The need for biohazard/trauma scene in a commercial building can encompass everything from simple human error or equipment malfunction to criminal activity. an event like a trauma scene requires immediate assistance. Our biohazard cleanup crews are available 24/7, with the appropriate training, skills, experience, and resources to respond fast and efficiently.

Biohazard & Trauma Scene Cleanup Best Practices

Specially trained and certified technicians must respond to a trauma or crime site leaving the cleanup to contracted or in-house janitorial & maintenance teams that could jeopardize their health, both physical and emotional. Containment of the affected area and the use of personal protective equipment (PPE) during the cleanup process are required. We observe local rules concerning biohazard disposal for safety and to ensure that your business does not face sanctions. SERVPRO technicians complete comprehensive training and our products, protocols, and equipment exceed expectations.

Transferability of Skills

Often the areas contaminated in a commercial building has porous building materials. To be sure we remove all blood and fluids, intensive flushing and/or removal of building materials is critical. SERVPRO’s proven proficiency in containment processes and removal of contamination permits us to eradicate biohazards safely and completely. Our crews are experts in disinfection and structural drying, as well.

Care and Compassion

SERVPRO employees are acutely aware of the need to balance speedy and biohazard & trauma scenes with sensitivity for the ordeal experienced by those touched by the tragedy. We work hard to respond with respect and compassion in the aftermath of a devastating event. Taking care of the details helps streamline the process.

SERVPRO provides proper cleaning, application of EPA-registered disinfectants, and lawful biohazard disposal, after a severe trauma event at your business. Count on a fast and discreet response when you call SERVPRO of Collinsville/Troy. SERVPRO of Alton, Edwardsville, SERVPRO of Belleville-O'Fallon at (618 667-8648

Complimentary Emergency Ready Profile

11/3/2020 (Permalink)

Emergency Ready Profile Mobile App

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

Did you know that SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City, SERVPRO of Belleville-O'Fallon offers complementary SERVPRO Emergency READY Profiles for your business? A Emergency Ready Profile can help you minimize business interruptions by having an immediate plan of action in the event a catastrophe strikes your business. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

• A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost. 
• A concise Profile Document that contains only the critical information needed in the event of an emergency. It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed. 
• A guide to help you get back into your building following a disaster. This can help minimize the amount of time your business is inactive by having an immediate plan of action. 
• Establishes your local SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City, SERVPRO of Belleville-O'Fallon as your disaster mitigation and restoration provider. You have a provider that is recognized as an industry leader and close by. 
• Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money. 
• Provides facility details such as shut-off valve locations, priority areas and priority contact information. Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

This Is A FREE Service To Your Company courtesy of TEAM WOLFE!

With Colder Weather Comes Fire Risk

11/2/2020 (Permalink)

Electrical Fire from a overloaded circuit

Seasonal traditions like Thanksgiving and Christmas require adjustments to our daily routines as the thermometer drops in the region.  With these changes come unwanted risks including fire hazards from additional holiday lights, candles and cooking.  Below, we list some preventative measures you can take now in order to prepare for the colder seasons.

• Change the batteries in your smoke alarms and carbon monoxide detectors. This process should be completed on an annual basis, preferably at Daylight Savings Time or the beginning of a new season to ensure your home and business is safe and prepared for potential emergencies.
• Check your heaters and HVAC systems for signs of failure and damage. Heating systems pose a significant threat of fire damage during the fall and winter months, so preparation and HVAC system inspections are critical in order to eliminate the risk of fire or lack of heat in your home. Any space heaters should be also be placed away from items that pose a risk such as clothing.
• Fireplaces should be inspected annually to ensure they do not pose a risk, and combustible materials should be kept a safe distance away.
• Clear your roof and gutters of debris that can collect and pose a risk if ignited.
• Do not leave a fire of any kind unattended.

As colder weather ushers in to the metro-east region of Illinois, so does the risk of fires in your home or business.  SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City, SERVPRO of Belleville-O'Fallon wants to remind you about safe practices and safety precautions this fall and winter.  Along with many other preventative measures you can take, these steps are critical in helping to keep you, your family  safe.

If your home or business does experience a fire damage event of any size, our team is here for immediate assistance.  Our fire restoration professionals can handle the entire restoration and reconstruction process for you in order to help ease the stress that often comes with these types of disasters.  For more information, give us a call at (618) 667-8648.

It's Candle Fire Season!

11/2/2020 (Permalink)

A diffuser is a much safer alternative than a candle.

Be Cautious When Using Candles

Yes, that soft light and aromatic fragrances that fill the room from a lit candle can be an easy way to create the atmosphere that you want in your home. However, candles can also become a safety hazard if they are not used properly. Candle fires are common, but the following tips can help you avoid them.

1. Don’t Leave Burning Candles Unattended:
It may seem like an annoyance to extinguish a candle every time you leave the room. However, leaving it burning could result in a candle fire if something gets too close to the flame or if it burns too low. It is best to blow out candles before going to bed at night, even if the candle is in the same room you sleep in..

2. Keep Them Away From Flammable Items:
When you are using a candle, you should be sure to have the area free of flammable objects. This can include papers as well as fabrics such as curtains and bedding. These types of items should be at least a foot away from any candles that are in use. Flammable liquids should be kept even further away.

3. Keep Them Out of Reach of Pets and Children:
Both children and pets often come with an excess of energy and curiosity. For this reason, it can be easy for them to inadvertently start a candle fire. Keep burning candles in an area that are not within reach of a child or pet, especially unsupervised!

4. Use an Alternative:
Perhaps the easiest way to prevent a is simply not to use candles at all. There are a variety of other ways that you can achieve a more relaxing home environment. If you are only interested in adding a nice scent to your home, a wax warmer is a great option. One great option is a diffuser. Diffusers are a great alternative to candles and make you house smell fantastic!

While these tips can help you prevent an emergency, accidents can still occur. Whether it is small or large, fires often require smoke cleanup and some repairs. If this happens, a fire damage restoration company like SERVPRO can help return your home to its preloss condition making it "Like it never even happened."

Have You Checked Your Gutter System Lately?

10/27/2020 (Permalink)

Clogged Gutters

Now that we are well into the fall season, SERVPRO wants to remind homeowners about an important functioning item we tend to overlooked each year, your gutters.
Although you may not think about it, the state of your gutters can affect many other areas of your family's property, which includes your roof and foundation. If your gutters fail to function they way they are intended to do they can wreck havoc on your home or business . The most common problem that homeowners face with their gutters is that they fail to drain or channel excess rainwater far enough away from your foundation. That excess water can back up under your home's foundation or into your basement. If rain water doesn't travel through your gutters freely, it's most likely because the gutters are clogged with leaves or debris. This is especially common during this season when trees are dropping their leaves. If you have clogged gutters it can often lead to costly foundation repairs that can cost thousands of dollars. Having your gutters regularly cleaned (at least once or twice a year) can prevent a major water damage from happening to your property.

if you are concerned about your gutters not functioning property, SERVPRO encourages you to have them inspected by a qualified company to avoid any future water damage from gutters that are clogged.

When water backs up into your basement our foundation, it very well may be a gutter system that is not functioning properly. Be sure and call the cleanup team that is "Faster To Any Size Disaster" in the event water damage strikes your home or business. 

Staying Safe during a Flood Event

10/27/2020 (Permalink)

Flooded Living Room

Do you know how dangerous flood water can be? A depth of 6 inches can sweep you away, and a depth of 12 inches can sweep your car away. Floods are fast-moving and aggressive, and if you didn’t heed the warnings to evacuate, then you need to know how to stay safe not just during the flood but after.

1. Staying Safe During Flood 

During a flood, you should stay in a safe location, and it is best to discuss this location with others so that when/if you need to be rescued your family can give first responders the most accurate information. Your safe place should be an elevated location. If you choose your house, do not go into the enclosed attic. The level you want should have numerous exit points so that the rising waters do not trap you. Additionally, when the flood begins, stay at your designated location. Do not attempt to leave, unless absolutely necessary because you could be at risk of drowning. Essentially, staying safe during a flood comes down to remaining calm and trying to stay above the rising water.

2. Staying Safe After a Flood

Standing flood water can be potentially hazardous. Not only do possible downed power lines present the risk of electrocution, but the water itself may also be contaminated from sewage and other debris. While a building was your sanctuary during the flood, a flooded building now presents serious health risks. If it is not possible to stay in a dry area, it may be wise to wear heavy gloves and boots to prevent contact with any potentially hazardous materials, but it is best to avoid contact if possible. When the time comes, seek out restoration specialists SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City, SERVPRO of Belleville-O'Fallon, to restore your home from any lasting water damage and to help with any hazardous cleanup.

Flooding and the resulting flood water are dangerous. It is never wise to ignore a call to evacuate, but it is not always possible to leave. When you must stay behind, it is essential to find high ground and avoid contact with contaminated materials. 

Storm Preparedness

10/27/2020 (Permalink)

Emergency Checklist

Storm Preparedness

If you are a homeowner in the Madison County & St. Clair County region, you have probably thought about what might happen if a storm causes your house to flood. Planning is always important where storm safety is concerned, especially if you live in a flood zone. Here are four steps that you can take to prepare your home and family for a potential storm involving flood water.

1. Sign Up for Local Alerts

If your community offers an emergency warning system, sign up for it as soon as you can. Alerts are also provided by the Emergency Alert System and National Oceanic and Atmospheric Administration Weather Radio.

2. Determine Your Flood Risk

Do you live in a flood zone? If you don't know, it may be time to visit the Federal Emergency Management Agency's Flood Map Service Center online to find out. If it turns out that floods are a significant concern in your area, you will likely want to purchase flood insurance for your property.

3. Protect Valuables

Valuables can easily become damaged from flood water. Protect yours by keeping gutters and drains cleared, purchasing a battery-operated sump pump and moving said items to higher levels in your house. Important paperwork should be digitized and stored in a waterproof box to protect it from water damage in a flooded building.

4. Plan Your Escape

Having a smart escape route in place is important when a flood is threatening your home. Put a plan for emergency shelter in place, and practice various escape paths with your family on a regular basis. Having supplies such as batteries and medicine on hand is also very important.

Your first priority with flood water is to get yourself and your loved ones to safety. Your property also matters, but storm damage restoration specialists can typically help you resolve any damage that does occur. Planning ahead of time by following the steps above puts you in a better position to keep your family and your investments safer in a flood-related storm.

AT SERVPRO, WE RESPOND IMMEDIATELY

10/27/2020 (Permalink)

SERVPRO Administrative Assistant

When You Need a Rapid Response to Your Damage, We Respond Immediately

SERVPRO knows that when you call our company, you may be feeling overwhelmed, confused, stressed, and vulnerable. You need an expert to guide you through the crisis you have just endured. SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City, SERVPRO of Belleville-O'Fallon has specific fire, water and smoke damage training and the expertise to help you through your dilemma. We specialize in fire, water, smoke and storm damage cleanup and restoration. In fact, it's the cornerstone of our business.

What to Expect When You Call

When you call, our friendly representative will ask several questions regarding the type of damage you have incurred. These questions will help us determine what equipment and resources to bring with us when we deploy, including how many trained SERVPRO restoration specialists that may be needed for your particular situation.

Our SERVPRO Representative will ask several questions:

• Your name and contact information including your phone number and email address
• Your insurance carrier (if applicable)
• Has a claim been turned in?
• Name of Adjuster (if assigned)
• The street address of your home or business
• When did the damage occur?
• What caused the damage (if known)?
• Is there electricity and water available (on-site)?
• Is there standing water (if applicable)?
• What year was the home or business built?

About SERVPRO of Collinsville/Troy, SERVPRO of Alton, Edwardsville & Granite City, SERVPRO of Belleville-O'Fallon

SERVPRO specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO can also mitigate mold and mildew from your home or business. Our owner's David and Angie Wolfe have over 26 years of industry experience so you know you are in good hands.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO.

Why You Should Choose SERVPRO

10/20/2020 (Permalink)

TEAM WOLFE

Did you know that SERVPRO of Collinsville/Troy is an IICRC Certified company? So, what does IICRC stand for you ask? The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies like ours.

IICRC Certified Firms must:

Present accurate information to consumers and conduct business with honesty and integrity.

Require a technician on all jobs who has been formally trained and passed all required tests.

Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

Maintain liability insurance to protect all parties in the event of an accident.

Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing and maintaining the main industry standards and reference guides for professional carpet cleaning, water damage restoration, Advanced structural drying and mold remediation. These IICRC standards take many years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Collinsville/Troy

SERVPRO of Collinsville/Troy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified company. We believe in continuous training of our employees from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property to its preloss state.

We Are Here For You When Fire Strikes

10/20/2020 (Permalink)

Flames raging on a roof

The damage caused by a fire doesn’t end when the flames have been extinguished.  When dealing with fire damage, homeowners often see their possessions that they spent their lives working for along with the roof over their heads destroyed, leaving them searching for a safe place to stay while they figure out what's next. Meanwhile, businesses can find themselves in financial struggles and unable to deliver their goods and services leaving them exposed to potential loss of clients, marketing share and potentially not re-opening. Rapid fire damage restoration can hold the key to limiting the emotional and financial struggles caused by a fire. SERVPRO understands this and knows how important it is to get your lives back to normal and businesses back open.

EVERY 65 SECONDS!

According to the latest numbers from the National Fire Protection Association, a structure fire is reported every 65 seconds. When a fire alarm sounds, emergency responders and fire departments answer the call for help with rapid response and deployment to the scene of the fire. When the fire is out and the smoke clears, SERVPRO team members respond, ready to help with the same rapid response and quick deployment to your damage home or business – 24-hours a day, 7 days a week, 365 days a year.

WE ARE HERE FOR YOU ALWAYS

At SERVPRO of Collinsville/Troy, we never take a day off because we know fires happen anytime, all the time and we are to serve you!

Commercial Large Loss Team

10/20/2020 (Permalink)

TEAM WOLFE Mobile Command Center

When your Madison and St. Clair County, Illinois business has been damaged by fire, water, or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps, boarding up windows and doors to secure the building and remove water and debris. Rapid response to these vital building stabilizing protocols can drastically reduce secondary damage caused by these destructive events.

After protecting and securing the structure, our team of professionals at SERVPRO of Collinsville/Troy can begin the restoration process. Your business may need reconstruction work to get your property back to its preloss condition. That's where our team can quickly and efficiently move to phase 2 after mitigating the initial damage to your property. SERVPRO of Collinsville/Troy is one of the region's "Full Service" construction/reconstruction service providers.  

The professionals at SERVPRO of Collinsville/Troy can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas with our experienced team of carpenters and other skilled construction team members. Having one qualified company for the entire process can minimize the confusion of dealing with multiple contractors, save time and keeps costs low.

SERVPRO of Collinsville/Troy can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

When it comes to business interruption, we understand that if your doors are closed, you are losing revenue so we strive to minimize your business interruptions and get you back to what you do best, run a business. When you have water damage in your retail, hotel or hospitality building, warehouse or apartment complex, you need it fixed before you lose your revenue. While some restoration projects take more than a night to take care of properly, we can assist you to manage the water or fire loss where you don’t lose any occupancy or revenue while also mitigating the damage.

David and Angie Wolfe have over 26 years of experience in the restoration industry. Trust SERVPRO of Collinsville/Troy to take of all your cleanup and restoration needs.

At SERVPRO, We Help You Get Back To What You Do Best!

10/19/2020 (Permalink)

SERVPRO Commercial Services

When your St. Clair and Madison County Illinois business has been damaged by fire, water, smoke or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps, boarding up windows and doors to secure the building and remove water and debris which we refer to as building stabilization. Rapid response to these vital building stabilizing protocols can drastically reduce secondary damage caused by these destructive events.

After protecting and securing the structure, our team of professionals at SERVPRO of Collinsville/Troy can begin the restoration process. Your business may need reconstruction work to get your property back to its preloss condition. That's where our team can quickly and efficiently move to phase 2 after mitigating the initial damage to your property. SERVPRO of Collinsville/Troy is one of the region's "Full Service" construction/reconstruction service providers.  

The professionals at SERVPRO of Collinsville/Troy can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas with our experienced team of carpenters and other skilled construction team members. Having one qualified company for the entire process can minimize the confusion of dealing with multiple contractors, save time and keeps costs low.

SERVPRO of Collinsville/Troy can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

When it comes to business interruption, we understand that if your doors are closed, you are losing revenue so we strive to minimize your business interruptions and get you back to what you do best, run a business. When you have water damage in your hotel or hospitality building, you need it fixed before you lose money that night. While some restoration projects take more than a night to take care of properly, we can assist you to manage the loss where you don’t lose any occupancy while also mitigating the damage.

2020 TEAM WOLFE Golf Scramble

10/9/2020 (Permalink)

2020 SERVPRO Business Appreciation Golf Scramble

SERVPRO just finished up with our last TEAM WOLFE Business Appreciation Golf Scramble at Stonewolf Golf Club for our customers and clients we serve all year long. We had over 80 in attendance!

We truly love giving back to our clients and our community! We take nothing for granted and truly value the relationships we have forged through the years.

SERVPRO of Collinsville/Troy takes great pride in being a part of the community. We understand that communities like ours hold America together. We want to do our part to ensure the region thrives by helping our neighbors by giving back through donations, sponsor support with community and school sporting events, charities that are dear to our heart and by keeping the Collinsville and Troy Illinois region safe and making our communities we serve the best they can be.

SERVPRO of Collinsville/Troy's David and Angie Wolfe have over 26 years of experience in cleanup and restoration services and when necessary, reconstruct commercial properties with our team of highly trained technicians, carpenters and specialists with our very own in-house Construction Division. You can count on us to get you back up and running so you can get back to what you do best, serving our families, neighbors and the communities we live in.

Welcoming Spring!

5/11/2020 (Permalink)

We are in the first weeks of Spring, and although it is always good to see the sunshine, hear the birds chirping, and see the grass beginning to turn green, there are some other parts of Spring that we must be prepared for. Here in the Midwest, and in Madison County, we must consider that this time of the year can also bring many storms and rain showers. This can also mean the risk of flooding or tornadoes. While preparing for this potentially rainy season, some things to be aware of are: 

• Have you checked your sump pump?- Sump pump failures can be a cause of many water related emergencies. It is important to check that your sump pump is working properly, plugged in, and has a working battery backup if it has that feature.  

• Your insurance coverage – Check your insurance coverage to see what would be considered a coverable loss. Consider making any changes to your insurance policy that you think might be necessary. It is always a good idea to be knowledgeable and prepared in case an emergency happens. 
• Have an updated home inventory – While this can feel like an overwhelming task, it can be an invaluable resource in in the case of an emergency. There are many apps that are available to help you create a running list of the items that you have in your household. This list can help immensely in the event that you need to ever file an insurance claim. Another way to record items in your house is to record a video of each room in your house. Don’t forget to include areas such as closets or in drawers.  Be sure to include serial numbers when applicable and ensure that the video is backed up somewhere that you can access it remotely if needed.  
• Have an emergency plan prepared for you and your family – This may include such as things as having copies of important papers such as insurance or medical information backed up and stored in a safe place, having an idea of where your family and pets could go in an emergency, and having a list of emergency contacts prepared. Knowing this information and being prepared can lessen panic and help to ease the chaos that an emergency situation may bring.  

All of us at SERVPRO of Collinsville/Troy are wishing you a safe and dry spring season. However, if you should be affected by spring storms or any other emergency, our experienced team is available 24/7. Contact our office at any time at 618-667-8648. 

Why do Sump Pumps Fail?

5/3/2020 (Permalink)

Spring has sprung, and while we always hope that will mean sunny skies and warm weather, we in the Midwest know that that can also bring rainstorms and lots of wet weather. Many households in Madison County have sump pumps to help prevent flooding in rainy weather or in even in the case of other types of flooding. A sump pump typically kicks on when water is detected in an area and diverts that water to somewhere that it can safely drain. There are many different parts and variables to a sump pump, and if one of those is not working correctly, the entire system can fail. Some other thoughts to consider for sump pump safety are -  

• Installation – It is important to follow the manufacturer's instructions carefully while installing a sump pump. Improper installation can void the warranty and potentially cause your sump pump to fail.  
• Maintenance- It is important to check your sump pump 3-4 times a year to ensure that it is still working properly. It may also be helpful to check on it before the start of a rainy season or if a large rainstorm or other weather event is predicted. This helps to ensure that your pump will be working and ready to go when you may need it most. 

• Power outage – Sump pumps typically do not have their own power system and are plugged into the homes power supply, so if the power goes out, the sump pump also shuts off. Some things to consider are to purchase a sump pump with a battery backup system, a sump pump that has an emergency alarm that will alert you if there is no power to the sump pump, or having a backup generator that can supply power in the case of an outage.  
• Ensure that your sump pump is the correct size for the space – It is important to choose the correct size sump pump for the area it is being used for. It may be useful to consult with a professional in order to ensure that the sump pump you choose will be efficient for your home or business. A pump that is too large may have to overwork to adjust for less water being drained and wear out more quickly. One that is too small will likely not be able to keep up with the amount of water produced. 

If you have any questions or concerns about water damage in your Collinsville home or business, call SERVPRO of Collinsville/Troy at 618-667-8648. Our friendly and experienced team is available 24/7 because we know that emergencies can happen at any time.  

SERVPRO is here to help in this time of need

3/18/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards. 

Specialized Training 

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include: 

• Kitchen/Food Areas 
• Bathrooms 
• Schools/Classrooms 
• Offices 
• Retail Spaces 
• Water Fountains 
• Shelving/Racks 
• Sales Counters 
• Carpets and Rugs 
• Stair Handrails 
• Elevator Cars 
• Playground Equipment 
• Fitness Equipment 

Specialized Products 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

Call Today for a Proactive Cleaning 

If your home or business needs deep cleaning services, or if you have any questions call SERVPRO of Collinsville-Troy today at (618)667-8648.  

Sources: 

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html 

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html 

Services for Commercial Properties

2/16/2020 (Permalink)

There are many different services that we offer for commercial properties. We understand that it is difficult at times to schedule services during business hours, so we can work with you to find a time that best fits you and your company's needs. If needed we can work in one section at a time in order to keep your business open while we work, or we can attempt to schedule it before or after business hours.  

In addition to our emergency water, fire, and storm clean up services we also offer many other cleaning services. These include, but are not limited to:  

• Air Ducts and HVAC 
• Biohazard 
• Carpet and Upholstery 
• Ceilings, Floors, and Walls 
• Drapes and Blinds 
• Odor Removal 
• Sewage 
• Trauma and Crime Scene 
• Vandalism 

If you have any questions about our commercial services for your Madison County business or commercial property please call our friendly and experienced team at (618) 667-8648. Our team is available 24/7 because we know that emergencies can occur at any time, and a quick response is a necessity.  

I contacted SERVPRO, what happens next?

1/20/2020 (Permalink)

We know the importance of acting quickly after experiencing fire, water, mold or any other type of damage to your home or property. As time passes, the damage can worsen or spread to other areas.  Our team is available 24/7 in order to be able to quickly respond after any type of emergency or disaster. After you contact SERVPRO of Collinsville/Troy with questions about the cleaning and restoration services that we offer, there are several steps that will be taken. First, on the phone we will answer any questions that you have to the best of our abilities and set up a time to have one of our team members come out to your location. 

We respond quickly – We try our best to return any phone calls within an hour, and to get a crew on site to your location within four hours. This ensures that we can quickly gauge the damage and begin taking steps to ensure that the damage does not progress.  

Arrival on site – Once we arrive on site, one of our highly trained CSR’s will walk through and inspect the damage. They may take photos to share with your insurance company as we work with them as well through every step of the process. They will talk to you about the damage that they see, and the best way to begin the restoration process.  

Restoration – After the inspection, our efficient crew will arrive on scene and begin implementing the plan that was put in place by the CSR. Throughout this process we will continue to communicate with both you and your insurance company to make  sure that everyone stays informed and on the same page.  

If you have any questions about cleaning and restoration services for your Madison County home or business, call our friendly and qualified team today at 618-667-8648. 

Let's talk about Sump Pumps!

1/13/2020 (Permalink)

A sump pump can be an effective tool for preventing water damages. They are a water pump that you can place in your basement, crawl space, window wells, or anywhere that could possibly collect water in a bad rainstorm, flood, or even in the case of leaking pipes or appliances. Typically, you place the sump pump in a recessed area or the lowest point of your home or basement in order to automatically pump out any water that may accumulate.  

Most sump pumps have a float on them that detects the amount of water coming into the pump. Once the level of water reaches a certain point, the float will trigger the pump to turn on and begin pumping out and draining the water. While there are both automatic and manual types of sump pumps, typically the automatic ones are recommended since they are constantly running in case of quick build ups of water. The manual pumps require someone to turn them on in order for them to work.  

Some things to look for while considering a sump pump for your home are: 

• Ensure that the pump is correctly sized for your home or property 
• Consider a sump pump with an emergency alarm. This will notify you in case of pump failure, loss of power, or low batteries. 
• Choose a pump made of sturdy materials that will hold up for a long period of time.  
• Ensure that the pump you choose has a cord that will reach the nearest outlet and is compatible with your outlets in your home.  
• Consider a pump with a battery backup option in case of power loss  

Here at SERVPRO of Collinsville/Troy we hope that you and your home stay safe and dry! If you have any questions about water damages or any other cleaning or restoration related needs, please contact our office at 618-667-8648. 

What do you get when you choose SERVPRO?

1/2/2020 (Permalink)

The company you choose for your cleaning and restoration needs is an important decision. You want to ensure that you choose a company you can trust to get the job done quickly and efficiently, as well as to keep an open line of communication with you throughout the entire process. When you choose SERVPRO of Collinsville/Troy to be your trusted company in the Madison County area you are getting several different things that include but are not limited to the following.  

• We include you in every decision. We will work with and for you until the job is complete. Our team will communicate with you throughout the entire process as our main goal is to see you at your family happy and worry free! 
• Our team utilizes the latest technology and equipment in order to ensure that your property and belongings are restored as quickly and professionally as possible. 

• We will help with any cleaning or restoration needs, no matter how large or small.  
• Our rule of thumb is to try and restore items whenever possible, but in case of loss we will provide you with an itemized list, along with pictures, in order to make the process as easy as possible for you.  
• We respond to each call as quickly as possible. Our team is available 24/7 because we understand that emergencies can happen at any time.  
• The crew members of our restoration team are trained in the latest techniques and technology so that they can get the job done quickly and efficiently every time.  

Services we offer at SERVPRO

12/30/2019 (Permalink)

Here at SERVPRO of Collinsville/Troy, we offer a wide variety of services to meet all of your cleaning and restoration needs. Our friendly and qualified team is available 24/7 in order to be available whenever an emergency may occur and to ensure that all of your questions are able to be answered in a timely manner. If there is a service that you need that we do not offer, we can work with our team of trusted contractors in order to get the job done quickly and efficiently. This ensures quality work, less stress on you, and an open line of communication.  

Some of the services that we offer for your Madison County home or business include but are not limited to: 

• Water damage cleanup  
• Mold remediation 
• Storm damage cleanup 
• Fire damage restoration 
• Residential and commercial carpet and upholstery cleaning 
• Ductwork and HVAC cleaning 
• Sewage cleanup 
• Odor removal 
• Biohazard cleanup  
• Trauma and crime scene cleanup 

If you have any questions about any of the services, we offer at SERVPRO of Collinsville/Troy, feel free to contact our experienced team at 618-667-6848.  

Signs that you may need a new water heater

12/29/2019 (Permalink)

A water heater is a critical household appliance, especially in the winter months. It provides hot water for showers, washing dishes, laundry, and so much more. It is important to stay aware of the condition of your hot water heater so that you and your Madison County home never get left with cold water. A leaking or damaged hot water heater can also cause water damage and significant damage to your home or property. Some signs that you can look for may be: 

• Unusual noises – Typically a water heater makes some noises that would just become routine to hear, you may not notice them on a daily basis. However, if you hear anything unusual such as banging or clanging sounds, creaks or whines you should contact a repair person right away. This could be a sign that the heating element on the hot water heater is wearing out and unable to keep up with the demand of the hot water supply. 
• Rust around the base of the hot water heater – This could be a sign that your tank is leaking or beginning to gather moisture. Catching this problem early on could help you to avoid a water damage.  
• Variance in the temperature of your water- Is your water too hot? Not hot enough? This could be a sign that your water heater needs repaired or replaced. It may just need repairs or a part replaced, but it is always a good idea to have the entire unit checked for leaks or other potential problems at the same time.  
• Hard water – If you live in an area known for hard water, and experience one or more of these signs you may have sediment gathered in the bottom your hot water tank. This would require the tank to be flushed to remove the sediment. If the problem is not treated, then the motor on your hot water tank could quit working or burn out.  

If you have any questions about water damages, or the restoration process, call SERVPRO of Collinsville/Troy at 618-667-8648. Our friendly and qualified team is available 24/7.  

Winter Weather Alerts

12/28/2019 (Permalink)

The weather can change quickly and go from being warm and sunny one day, to overcast and snowing the next. It is important to keep an eye on the weather reports in order to be properly prepared for the day.  Weather alerts can be confusing as there are many different technical terms and meanings. At SERVPRO of Collinsville/Troy we want you stay safe and ahead of any weather events that may occur. Below, we are going to talk about some of the different weather warning messages you may see.  

• Winter Weather Advisory – An advisory occurs when less than 6 inches of snow or less than ¼ an inch of ice is expected to accumulate. It is still very important to stay updated on the weather and to be prepared because an advisory can quickly turn into a winter storm warning.  
• Winter Storm Warning – A winter storm warning is issued when 6 inches or more of snow is expected, or a combination of winter weather such as snow, ice, sleet, or high winds may occur.  
• Blizzard Warning –  A blizzard warning will occur when winds of over 35mph are predicted for more than three hours at a time along with lots of snow fall or snow that has already fallen that could blow around and reduce visibility. 
• Ice Storm Warning – This occurs when ¼ an inch of more of ice is expected to accumulate. 
• Wind Chill – This is more than just the temperature outside, this is talking about how cold it is with the moving air of the wind. It is typically colder than the temperature outside so it's important to look at both the temperature and the wind chill.  

• Wind Chill Advisory – A wind chill advisory is when the wind chill is –15 degrees to –25 degrees. The winds must also be 10mph or higher. 
• Wind Chill Warning – A wind chill warning means that the wind chill is over –25 degrees and the winds are 10mph or higher.  

Warning signs of Water Damage

12/15/2019 (Permalink)

Flood waters. Leaking roofs. Burst pipes. Leaky or malfunctioning appliances such as dishwashers, air conditioners, or water heaters. Though these problems are all different, they have one thing in common. They all can cause water damage and destruction of property.  

Water damage can be caused with a small amount of water or a large amount. It can also be caused by damp air or humidity. Due to this, there are times when water damage occurs when there is no or very little visible signs of water in the area. These are some of the warning signs to look for that may show you that there is water damage occurring. 

• Damp or rainy weather that is persistent. This can cause an excess of moisture in the air, and the rain can cause flooding to occur.  
• Standing water that is reoccurring in any area of your home.  
• Leaks or drips in plumbing, hoses, or appliances. These can leak slowly over time which will both cause damage and raise you water bill.  
• Bad smells. Mold and bacteria that comes from water damage may result in stale, musty odor.  
• Stains or spots. Water damage may cause spots or mold stains on walls or ceilings. You may also notice peeling or flaking paint. 
• Uneven surfaces. Water damage may cause surfaces such as walls, floors, or ceilings to bend or warp.   

If you see any of these signs or have any questions or concerns about water damage please contact our experienced team at SERVPRO of Collinsville/Troy at 618-667-8648. 

How can SERVPRO help you during a water damage?

12/14/2019 (Permalink)

It is important to begin the clean-up and restoration process quickly after a water damage. This will help to prevent further damage and potential mold problems, as well as to alleviate stress on the homeowner or property owner.  

At SERVPRO of Collinsville/Troy, we strive to arrive at each job no less than four hours after receiving the phone call and request to send out a crew. Our team is on call 24/7 and prepared to offer friendly, quick, and professional service at all hours.  

The steps we follow for a water damage are as follows: 

• Inspection 

Our experienced team will walk through the property in order to determine the amount of damage and the best way to begin the restoration process. We will take photos, and communicate with the homeowner or property owner and the insurance company to ensure that everyone is informed and on the same page.  

• Emergency Services 

We are available 24/7 for emergency services, including all holidays. These could include but are not limited to, extracting water, setting up drying equipment, placing tarps or boards to block leaks and prevent further damage.  

• Monitoring 

We will send a team to monitor all equipment to ensure that the drying process is going smoothly and to keep you updated all along the way.  

• Restoration Services 

After the drying process is completed, our team will clean any damaged areas and contents. We will also finish the restoration process by installing new carpeting or repainting walls as needed. A final walk through will always be completed with the homeowner to ensure that the job is completed to your satisfaction.  

If you have any questions regarding water damages call us at any time at 618-667-8648. Our experienced team is always happy to help!  

Keeping your pets safe in an emergency.

12/8/2019 (Permalink)

While developing an emergency plan for your family, it is important to consider the safety of your pets as well. Disasters such as storms, fires, earthquakes, tornadoes, or floods can also affect your pets. There are many different ways that you can prepare your pets for an emergency.  

1. Place a sticker by your front door with all of your pet's information on it. This can include their name, breed, medical information, and any other information that may be needed. If an evacuation ever occurs, you can mark down on the sticker that your pets have been evacuated to alert rescuers.  

1. Ensure that pets can be identified. Attach a physical tag to their collar and ensure that current contact information is included on it. Consider microchipping your pets. This will allow a veterinarian or other rescue group to identify your pet and retrieve your contact information if your pet gets separated from you or lost.  

1. Have an emergency bag prepared with food, water, bowls, and a leash for your pets. Also consider including any medicines or first aid items they may need.  

1. In case of an emergency or natural disaster, be aware of what emergency shelters, kennels and/or vets in the area may accept pets. This list could also include hotels that accept pets or family friends that may be willing to provide care for them.   

At SERVPRO of Collinsville/Troy, we want to ensure that your entire family, including pets stay safe. Having an emergency plan prepared, staying aware, and having a bag packed may help to keep your pets safe and more comfortable in case of an emergency.  

Restoring your business after a pipe bursts

11/18/2019 (Permalink)

When a pipe bursts in your business it can cause many problems and at times slow or bring business to a halt. Our goals at SERVPRO of Belleville–O'Fallon are to efficiently clean and restore your business after a burst pipe in order to get your business up and running as quickly as possible. There are also times when we can contain the damage and restoration process to one area in order to keep your business running while our team completes the job. 

If your business experiences a burst pipe there are a couple of steps to the process: 

1) Call a professional cleaning and restoration company 

In order to quickly clean and repair the damage caused by a burst pipe, contact a professional restoration company. The team at SERVPRO of Belleville-O'Fallon is available 24/7 to answer questions, complete an estimate, and dispatch a crew to get your business back up and running quickly.   

2) Remove all of the water and dry the area 

Once the crew is dispatched they will work quickly using specialized equipment to extract all of the water from the area. They will then use fans and dehumidifiers to ensure that the area is dry and free of excess moisture.  

3) Sanitize the area  

It is important to ensure that the area is sanitized and clean to ensure that mold or other bacteria does not grow or spread. Our team is experienced and trained to use specialized cleaning products to sanitize and prevent any further damage. 

4) Complete any necessary and final repairs 

Our team will walk through and ensure that all repairs are completed and that your business is back to looking “Like it never even happened”.  

Tips for ensuring a fun and safe Thanksgiving!

11/13/2019 (Permalink)

Thanksgiving is known for being a time for being thankful, recognizing the good things in our lives, enjoying good food, and spending time with friends. However, it is also knowing for being a time when many difference kitchen accidents, including fires, can occur. Here at SERVPRO of Collinsville/Troy, we want you to be able to enjoy your holiday with your family, so we put together a list of easy suggestions for having a safe and fun holiday.

• Check all smoke detectors in the home to ensure that they are working and have working batteries in them.
• Ensure that there is a fire extinguisher in the kitchen and that the individuals in the household have been trained on how to use it.
• Have an emergency plan and escape routes mapped out in case of an emergency
• Encourage children to stay out of the kitchen or cooking area to minimize accidents
• Try to keep toys and other items off of the kitchen floor and counters, and ensure that there are no appliance cords left dangling on the counter.
• Remain in the kitchen while cooking food on the stove top
• Stay at home while the turkey is in the oven and check on it frequently

We hope that your holiday is full of fun, memories, and delicious food! If a fire or other emergency does occur, our team can be contacted 24 hours a day at 618-667-8648.

Candle Safety

11/13/2019 (Permalink)

Candles are a popular way to decorate a home. They come in a variety of colors, designs, and scents to match every decorating style and preference. While candles are used every day, they are often more popular around the holidays such as Halloween, Christmas, and New Year's.  However, the open flame can cause a risk of a house fire.  According to the National Fire Safety Association, candles can cause house fires resulting in up to $264 million dollars of property damage a year. In order to ensure the safety of your home and property, there are several alternatives to candles that you can consider. 

• Flameless candles or battery-operated candles 
• Wax warmers  
• Electric candle warmers 
• Oil diffuser or warmer 
• LED string lights in decorative bowl or vase 

If you do choose to use candles in your home, consider these tips to keep your home and family safe. 

• Ensure that candles are extinguished before leaving the room or going to sleep. 
• Keep candles away from anything flammable  
• Place candles on a sturdy surface 
• Do not light candles if oxygen is being used in the home 
• Ensure that children and pets are not left alone in a room with burning candles 

In the event of a house fire, call SERVPRO of Collinsville/Troy at (618) 667-8648 with any questions you may have. Our experienced team is available and willing to help 24/7.  

Questions during Water Damages

11/1/2019 (Permalink)

A water damage in your home or business can cause a great deal of stress and worry. During a water loss event, you may be also faced with many different decisions to make. You may ask yourself questions such as:

                -How will we get this cleaned up?

                -Who will clean this up and what process will they use?

                -How will we pay for this?

                -Where is the water coming from?

                -What caused this situation?

                -How can we prevent this from happening in the future?

SERVPRO of Collinsville/Troy can help to simplify this process and help you answer many of these questions. Our experienced and friendly office staff will communicate with both you and your insurance company. Our highly trained team is also available 24/7 to ensure that the job is completed quickly and efficiently.

If you have a water loss event contact SERVPRO of Collinsville/Troy at 618-667-8648 and we will help answer all of your questions and concerns!  

Why should you choose SERVPRO of Collinsville/Troy?

10/23/2019 (Permalink)

SERVPRO of Collinsville/Troy has been a part of the Madison county community since 2006. It is a locally owned and operated company; the owners opened their first SERVPRO franchise in 1993. We always strive to be a part of the community by participating in local events.

Our entire staff is always ready and prepared to help you in an emergency. This includes our friendly and efficient office staff who communicate with both you and your insurance company throughout the entire process. We also have our production team who always put forth a diligent effort to get each job completed quickly and correctly every time. Our team is always available to answer any questions or concerns you may have. We are ready and waiting to make things "Like it never even happened".

Contact us today at 1-618-667-8648 to schedule a free estimate with our experienced team!

Insurance Professionals Choose SERVPRO

9/25/2019 (Permalink)

Why Many Insurance Companies Use SERVPRO

SERVPRO of Collinsville/Troy has worked with many insurance agents and claim adjusters. We understand your situation. An agent or adjuster has a responsibility to keep claim costs down while providing the best services possible for clients. Here are a few reasons why so many insurance agents and adjusters trust us:

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Collinsville/Troy performs pretesting on every loss so we can determine if it can be restored.

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of Collinsville/Troy. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Claims Inventory Service
SERVPRO of Collinsville/Troy can provide insurance agents and claim adjusters with an itemized loss inventory. We give you a report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Serving Adjusters and Clients
A SERVPRO of Collinsville/Troy professional's job is to reassure clients, perform quality service, and report to you quickly. We know it is the insurance professional’s job to interpret the policy and adjust the claim. We don’t want anyone to have to deal with problems from vendors. Working with you and your clients, we strive to save  time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of Collinsville/Troy's documented, measured performance increases value for you, your agency, your managers, and your clients.

Always Here To Help 
SERVPRO of Collinsville/Troy will reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.” We are a one-stop shop for all of your needs!

Don't be afraid of Storm Clean-up

6/26/2019 (Permalink)

SERVPRO of Collinsville/Troy can help you in many ways during or after a storm hits. We do roof tarps, board ups and immediate water and fire restoration and clean up! We understand how stressful it is to deal with damage to your home or business. Our crews work hard to quickly restore your home or business back to how it was before!

Storms can be scary and we sure have had a few in the last week. There are many outcomes that can happen during a storm. Tree falling on your home or business, flooding, lighting strikes causing a fire, and many more. SERVPRO of Collinsville/Troy is always ready for your storm damage! Our crews are well trained and ready 24/7 to make your home or business look "Like it never even happened." 

If you experience any damage this storm season be sure to give us a call! 618-667-8648

Flooded Warehouse

6/11/2019 (Permalink)

Of all of the disasters that could happen to a home or a business, floods are the most unpredictable, because of the damage they can cause. Depending on how bad the flood is, a home or business owner may be able to salvage there structure by disposing of furniture, carpets and drywall. However some floods can do as much as tens or hundreds of thousands of dollars in repair cost. Unfortunately, some flood damage is not covered by your insurance company.

When you have a flood in your home or business, such as a flooded warehouse, it's important to have  the structure dried out and cleaned as soon as possible. The longer the structure stays wet, the more of a chance of mold growth.

When flooding happens in Collinsville, Troy, or the surrounding areas, it's best to have a SERVPRO Franchise Professional come and properly dispose of any damaged contents, and properly dry out the area and sanitize. And make it, "Like it never even happened."

Call SERVPRO of Collinsville/Troy at 618-667-8648 

Important Tips for Recovering After Roof Damage

5/31/2019 (Permalink)

If high winds or hail damage your roof in Troy IL , you’re probably wondering what to do next. Storm cleanup and restoration companies may simplify the process because of their experience in handling all the details of this kind of disaster. Here are four steps the experts can help with to make your roof repair less stressful.

1. Protect the Affected Areas

One of the most pressing worries after roof damage occurs is preventing further property destruction. While more permanent solutions can take time, covering the affected areas with a tarp is a quicker fix. It can help protect your house from the elements while the rest of the repairs take place.

2. Remove Water and Dry Absorbent Materials

Next, the experts can use specialized equipment such as pumps and wet/dry vacuums to remove any standing water. Then comes the crucial step of drying any porous building materials such as drywall and wood. Industrial-strength dehumidifiers and high-speed air movers help with this step, which can prevent the contents from swelling, warping, or becoming moldy.

3. Complete Restorations

Technicians can also complete or coordinate all necessary reparations. These include simpler things such as repainting the walls as well as more complex jobs such as drywall replacement, floor installation, and roof repair.

4. Call Your Insurance Company

Whenever your home suffers from storm or wind damage, it can also be important to call your insurance company. An agent will likely ask questions about the extent of the problem to determine the company’s next steps. Cleanup and restoration companies encounter insurance companies' questions regularly and may be able to help you answer them more thoroughly.

When storms harm your rooftop, the cleanup and restoration can be complicated and time-consuming. Hiring professionals to help with everything from the water removal to the roof repair can lessen your workload and help guarantee your home is as close to its pre-damage state as possible.

For more information, please call SERVPRO of Collinsville/Troy at 618-667-8648.

Commercial Flooding

5/30/2019 (Permalink)

Water intrusion in commercial buildings can damage high-value equipment like computers and building services such as HVAC, lighting, elevators and security equipment. Common long-term consequences of water damage; like the growth of toxic mold, may be even more problematic than in a home due to the larger occupancy of a business or commercial enterprise. When a greater number of people with a wider range of sensitivity are exposed to mold and bacteria spores, health impacts may be significantly magnified, perhaps leading to an enforced closure of the facility until the situation is fully remediated.

Nobody is ever ready for a flood especially at work! Water intrusion may be more severe in commercial buildings than in a residential setting, and the effects more extensive. Many commercial structures have a larger volume water entering the premises through plumbing supply lines, and at a higher water pressure. The quantity of outgoing sewage is greater than a typical residence, as well. Also, commercial buildings tend to be of larger square footage than a home, so entry points for water intrusion through areas like the roof, exterior walls or windows are commensurately greater in number.

Typical issues from water intrusion in the commercial environment include:

• Water from roof leaks penetrating through ceilings. Chronic leakage through the roof may proceed unnoticed for long periods, hidden by suspended ceiling panels or in electrical or HVAC service areas above.
• Ruptures of water supply lines typically release clean (white) water.  Sewage backups or leaks in drain pipes release toxic (black) water that may be a biohazard and require evacuation of the premises.
• Flooding from external sources can result from heavy rains, storms such as hurricanes, rapid snow melt or local overflowing lakes or rivers.
• Moisture intrusion through the building envelope is typically more subtle. Humid outdoor air may be drawn in through structural cracks and gaps. Over a period, chronic dampness forms in spaces like wall voids, unventilated attics and service areas, spawning hidden mold growth that persists unseen.

For professional remediation of water intrusion in commercial buildings and secondary damage such as mold growth, contact SERVPRO of Collinsville/Troy at 618-667-8648.

Storm Safety Tips for You and Your Employees

5/29/2019 (Permalink)

During thunderstorm season in the Collinsville Troy area it is likely that your employees will be at work when a storm hits at some point. Having an emergency plan and proper maintenance of the property can keep everyone safe until the storm passes. Here are some safety tips to use if storms interrupt your workday.

Have an Emergency Kit

Every commercial property should have an emergency kit. You could lose power or be stranded during the storm, so it's important to be prepared. A good emergency kit should contain:

• Bottled water
• Non-perishable snacks
• Flashlight and extra batteries
• Battery-operated radio
• First aid kit
• Emergency contact numbers

You may never need to use your kit. It's better to have it and not need it than to need it and not have it.

Go to the Emergency Area

Designate an area in the building where employees know to gather if a storm hits. Ideally, it will be in an interior part of the building where you can rely on solid walls to provide protection. High winds can throw debris through windows or skylights, so try to steer clear of places with lots of glass during a storm. You can hire a SERVPRO of Collinsville/Troy to clean, repair or replace damaged parts of your building after the storm, but people are irreplaceable.

Maintain External Features

Well-manicured trees and shrubberies are less likely to break and cause problems during a storm. Keep trees trimmed so that they resist winds more readily. Lightning rods were probably installed on your building when it was constructed. They should be inspected on a regular basis and maintained so that, when they are needed, they do the job they were designed to do.

A storm may interrupt the day, but with the proper precautions, it doesn't have to disrupt lives. By following these tips, you can keep yourself and your employees safe if a storm is in your area.

Emergency Ready Plan

Have an emergency ready plan with all the information your employees need in one place.

CALL SERVPRO of Collinsville/Troy today at 618-667-8648.

We will help you prepare an emergency plan at no cost; all it requires is a little time, making it a great value that could help your business and employees be ready for an emergency.

Flood Water Tips

5/21/2019 (Permalink)

During this time of year, we see a lot of rain in the Madison County area. Across the United States though, flooding is one of the most commonly widespread weather-related disasters. Whether your home or business is in the country, in town or near a river  there is always potential for flood damage Though you may have never experienced a flood in the past, there’s no level of security to assure that you will not in the future. Did you know that 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities?  According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster.  The ARC offers the following safety tips:

Stay away from floodwaters

If you approach a flowing stream where water is above your ankles, stop, turn around, and go another way.  Six inches of swiftly moving water can sweep you off of your feet.

Driving on a flooded road

Turn around and go another way.  If you are caught on a flooded road and water are rising rapidly around you, get out of the car quickly and move to higher ground.  Most cars can be swept away by less than two feet of moving water.

Keep children out of the water

They are curious and often lack judgment about running water or contaminated water.

SERVPRO of Collinsville/Troy is prepared to handle any size disaster. Call SERVPRO of Collinsville/Troy at 618-667-8648 for flood cleanup. Always be prepared and ready. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. SERVPRO of Collinsville/Troy is prepared to handle any size disaster. The quicker work begins; the earlier your home or business can return to “Like it never even happened.” 

Steps to Take Immediately After Storm Damage

4/30/2019 (Permalink)

Take Safety Precautions

Heavy winds and rain can create physical hazards such as collapsed roofing materials, window damage, collapsed walls or standing water in the basement or home interior. In addition, moisture can soak into furniture, carpeting, and building materials making the perfect environment for mold growth that can cause health issues. Shut off the main gas line if you smell gas. Beware of broken glass, exposed nails, and other sharp objects on the property. Contact SERVPRO of Collinsville/Troy to help do basic tasks to secure your property and make it safe to use. If necessary, arrange for an alternative place for you and your family to live while your property is being restored to safe living condition.

Photograph the Damage

If it is safe to move around your property, use your cellphone or a camera to photograph the damage so that you will have a record for your insurance company. This action will ensure that you are fully compensated.

Contact Your Insurance Company

Contact your insurance agent to notify them about the damage to your home immediately. The company will send out an adjustor to determine the extent of the damage so that payment for repairs can be made.

Look Into Federal Disaster Assistance

The federal government may have declared the area affected by the storm as a disaster area that is eligible for low-cost loans to help restore your property to normal. You will be required to file documents to receive these loans.

When a storm-related disaster strikes, it may seem overwhelming, but these steps can help you to begin the process of restoring your home, and your life, to normal. At SERVPRO of Collinsville/Troy, we provide 24-hour emergency disaster service. We specialize in the stabilization and restoration of homes and businesses that have suffered small or large loss from water, flood, wind, storm, fire damage, and smoke disaster.

Call SERVPRO of Collinsville/Troy at 618-667-8648

Had a Disaster? How to Choose the Right Restoration Company

4/23/2019 (Permalink)

SERVPRO of Collinsville/Troy, we are here to make your disaster "Like it never even happened."

Disasters are devastating. Whether caused by water, fire, or storms, they can turn your world upside down in a matter of moments. Even the strongest of us can feel helpless, not knowing where to turn after a catastrophe. But fortunately for you, SERVPRO of Collinsville/Troy is nearby and stands ready to help you.

Three of the Best Reasons to Use SERVPRO of Collinsville/Troy

1. TRAINING – We never stop learning and honing our skills. We’re trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup and restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Additionally, our industry professionals regularly attend SERVPRO continuing education classes.
2. Equipment – We use the professional equipment needed to completely clean and remove the effects of water, mold, soot, smoke, odor and more. During the past few years, there’s been a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Collinsville/Troy to restore your property quickly, reliably, and more effectively.
3. EXPERIENCE – SERVPRO is not some fly-by-night type of company. They started over 50 years ago and currently have over 1,700 franchises nationwide. The owners SERVPRO of Collinsville/Troy is proud to have been in business in the St. Clair/Madison county area for over 25 years! The extensive knowledge we’ve gained during that time makes us the go-to disaster restoration company to call. Our experience will enhance your experience with us!

But why SERVPRO? After all, there are other companies who make the same claims. Why not just pick one out of a hat? Consider this: if you have to undergo surgery due to a dangerous and life-threatening condition, wouldn’t you insist on having a surgeon with extensive training, years of experience, and a sterling reputation to get you back to good health? Well, your property is probably the biggest investment you’ll make in your lifetime, so it’s also very important to have a company with the knowledge, experience and reputation you can trust to return your property to its preloss condition or better and so make your disaster "Like it never even happened."

We sincerely hope that you’ll never be in a situation where you need to call a disaster restoration company. But if you do, give us a shout at 618-667-8648 and we’ll make the event as painless as possible.

What You Can Do For Storm Damage After Calling SERVPRO of Collinsville/Troy

4/16/2019 (Permalink)

What you can do until help arrives

After any water damage situation, your primary focus should be safety first:

• Is it safe to stay in the house?
• Electrical and "slip and fall" hazards are some of the most prevalent concerns.
• Only do activities that are safe for you to perform.
• Wet materials can be VERY heavy. Be careful!

Have A  Water Damage Emergency? Call SERVPRO of Collinsville/Troy at 618-667-8648

What To Do After Flooding

• Remove excess water by mopping and blotting.
• Wipe excess water from wood furniture after removal of lamps and tabletop items.
• Remove and prop wet upholstery and cushions.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting.
• Turn air conditioning on for maximum drying in summer.
• Remove colored rugs from wet carpeting.
• Remove art objects to a safe, dry place.
• Gather loose items from floors.

What NOT To Do After Flooding

• Don't leave wet fabrics in place. Hang furs and leather goods.
• Don't leave books, magazines or other colored items on wet carpet or floors.
• Don't use your household vacuum to remove water.
• Don't use television or other household appliances.
• Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Are you and your employees prepared?

3/18/2019 (Permalink)

If an emergency were to happen in your business today, would you and all employees be prepared? If your answer is no then don’t be frightened! SERVPRO of Collinsville/Troy is here to help! We can come out to your business and set up an Emergency Ready Plan for FREE!

What is an Emergency Ready Plan aka ERP? An ERP is a packet for you and your employees to have to help keep everyone calm during an emergency. The packet includes a property overview, building access information, an emergency action checklist, contact information for the local Fire Department, Police Department, and Hospital, pictures of all shut off valves and description of location, and more. We can add any information you think would be necessary for an emergency. For example: we can add photos and locations of all fire extinguishers, add a map for fire routes, and even add where the safe areas are for a tornado or earthquakes.

Give us a call at 618-667-8648 to set up an appointment for you FREE ERP!

Have a leak or a mold problem? Call the experts!

3/11/2019 (Permalink)

With the snow melting and the rain we had the chances of water leaking into your home or business is higher. If you notice a leak or areas that are wet; we recommend finding the problem and fixing it as soon as possible. Mold can grow from just the smallest amount of moisture in your home. Properly drying out the wet areas will lessen your chance of mold. If you notice any mold growth contact SERVPRO to come in and start the remediation process. Leaving mold untreated can be very harmful to you, your family, workers, and customers.

There are three signs of mold you can check for.

1.Visible Mold

2. Strong musty odors

3. Excessive humidity

If you see any of these three signs give us a call. We are available 24/7 to take your calls and to service your needs. Let SERVPRO keep your home or business safe by doing what needs to be done to clean it. Don’t wait too long to give us a call. The sooner you call the sooner your home or business will be safer and mold FREE.

Give us a call at 618-667-8648

Continuing Education Classes!

3/5/2019 (Permalink)

Attention all property insurance agents and adjusters! SERVPRO of Collinsville/Troy hosts many FREE continuing education classes throughout the year at their office located in Troy, IL. 

We have a class coming up quickly! It will be held on Tuesday April 23. There will be a morning class and an afternoon class. You can attended one or both. 

The morning class will be from 9am-12pm and the topic will be Ethics and Professional Standards 2019.

The afternoon class will be from 1pm-5pm and the topic will be Water, Biohazards, Trauma & Hoarding Claims. 

If you are needing to get your hours done this year please contact our office at 618-667-8648 and we can fax you an enrollment form. These classes do fill up quickly!

Fire safety tips

2/26/2019 (Permalink)

In the last few weeks there have been multiple fires in the surrounding areas and I wanted to take this time to remind everyone to be prepared by following the fire safety guidelines listed below: 

• Everyone in your household should help make a plan. Walk through your home and inspect all possible exits and escape routes. 
• A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room, outside each sleeping area and on every level of the home.
• Everyone in the household must understand the escape plan. When you walk through your plan, check to make sure the escape routes are clear and doors and windows can be opened easily.
• Choose an outside meeting place a safe distance in front of your home where everyone can meet after they've escaped. Make sure to mark the location of the meeting place on your escape plan.
• Go outside to see if your street number is clearly visible from the road. If not, paint it on the curb or install house numbers to ensure that responding emergency personnel can find your home.
• Have everyone memorize the emergency phone number of the fire department. That way any member of the household can call from a neighbor's home or a cellular phone once safely outside.
• If there are infants or family members with mobility limitations, make sure that someone is assigned to assist them in the fire drill and in the event of an emergency. Assign a backup person too, in case the designee is not home during the emergency.
• If windows or doors in your home have security bars make sure that the bars have emergency release devices inside so that they can be opened immediately in an emergency. Emergency release devices won't compromise your security - but they will increase your chances of safely escaping a home fire.
• Tell guests or visitors to your home about your family's fire escape plan. When staying overnight at other people's homes, ask about their escape plan. If they don't have a plan in place, offer to help them make one. This is especially important when children are permitted to attend "sleepovers" at friends' homes.
• Be fully prepared for a real fire: when a smoke alarm sounds, get out immediately.
• Once you're out, stay out! Under no circumstances should you ever go back into a burning building. If someone is missing, inform the fire department dispatcher when you call. Firefighters have the skills and equipment to perform rescues.

We have rain, snow, hot and cold! Keep your eye on the weather!

2/7/2019 (Permalink)

Between temperatures going up and down, the snow melting and the amount of rain we have been getting; the chances of pipe breaks, sump pump back ups, and flooded homes are higher!

SERVPRO of Collinsville/Troy is available no matter what day or what time for your calls and to start work. Whether you want an estimate before work is started or you want a crew out working in the middle of the night; we are here!

We will work with your insurance company or with you if the job will be self pay. Don't hesitate to ask us questions. Our staff is here to assist you and assure you the clean up and restoration will be done the right way.

If you need us call us at 618-667-8648

Prevent Your Pipes from Freezing

1/28/2019 (Permalink)

When the temperatures drop prepare your home or business to prevent your pipes from freezing. If your pipes freeze the chance of them bursting is much greater. Here are a few tips to help prevent your pipes from freezing.

• Keep garage and exterior doors closed as much as possible.
• Make sure no cold air is leaking through your windows or doors.
• Keep your thermostat set to the same temperature during the day and night.
• If you will be going away for a few days or more keep the heat running and set no lower than 55 degrees.

Dealing with a water damage is stressful especially during the Holiday season. SERVPRO of Collinsville/Troy is always here to help in your time of need.  

Give us a call at 618-667-8648.

Assessing your water damage.

1/15/2019 (Permalink)

Flooded basement due to a pipe leak.

A water damage happens when a pipe breaks, plumbing backs up, flood waters rise, or a number of other reasons in which water enters a structure.

Water restoration is the act of making it "Like it never even happened." which is our specialty at SERVPRO of Collinsville/Troy. 

Many homeowners who experience a water damage often don't know where to start. The first step is assessing the situation and responding appropriately.

There are two criteria for categorizing water damages: Class, and Category.

The Class of water damage refers to the extent of damage and how much moisture has been soaked up (or bound) in the building material.

There are 4 Classes of water damages:

Class 1 - water is confined to a small area and materials absorb very little water.

Class 2 - where wet materials represent approximately 5-40% of combined floor, wall, and ceiling surface area in a space

Class 3 - wet materials represent more than 40% surface area

Class 4 - this class of damage is a special case where water has been deeply absorbed into the structure and special methods need to be employed beyond a regular drying plan.

Category refers to the level of contamination caused by the water:

Category 1 - originates from a sanitary source, meaning a supply line or sink overflow with no contaminants

Category 2 - water that contains some contaminants such as washing machine or dishwasher rinse water

Category 3 - this includes all water that is significantly contaminated and can cause illness if ingested. This would include sewage, standing water with microbial growth, or water from a toilet containing fecal matter

If you have a water damage that needs to be assessed and for help with the cleanup call SERVPRO of Collinsville/Troy at 618-667-8648

We love hearing back from our customers!

12/26/2018 (Permalink)

SERVPRO of Collinsville/Troy loves to hear back from our customers. Our crews work hard everyday to make your disaster look “Like it never even happened.” Receiving your testimonials helps reassure our employees of how well they are doing and makes them want to work even harder!

Here are just a few reviews we have received recently.

“The carpet in the council chambers looks great.”

— Michele in Troy, IL

 
“No complaints.  All of the men working here did a wonderful job!  That would be Mike M, Brandon S, Brandon R., Dalton and Jason.  They were friendly, well informed, and patient about explaining the process.  I definitely would use SERVPRO again.”

— Leslie in Lebanon, IL

“The team that showed up at my house was some of the most professional people I've dealt with.  Amazing experience.  The duties they did were just as explained to me.  All of the workers deserve a raise!!! They totally dismantled a bedroom that had been damaged during a recent storm.  Removed all of the wet material and cleaned up!  just the people we needed during this time of need.  Thank you SERVPRO!  Also the original time given for the job was 5-6 hours.  They had it done in 3 hours!”

— Corey in Waterloo, IL

If you ever need our service, we are just a phone call away! Call us at 618-667-8648

Let us clean up your post Holiday mess!

12/17/2018 (Permalink)

The Holiday season is always a busy year for hotels. Family members coming in town, company Christmas parties, New Year's Eve parties and more. The more people the more messes that are made. 

Have people tracked dirt or mud throughout your lobby?

Did a party get a little too wild?

Sometimes your personal cleaning staff can't clean all the messes that are made. Don't worry! SERVPRO of Collinsville/Troy also specializes in commercial carpet cleaning, spot and odor removal, vandalism clean up and so much more! We also understand the need to get the job done quickly. Our crews are available to work around your schedule.

Give our office a call anytime and our crew will make that mess look "Like it never even happened."

618-667-8648

Pipe burst floods home.

12/10/2018 (Permalink)

View from the front door. Water was flowing throughout the whole house.

This family came home from vacation to find their home flooded. The pipe for their kitchen sink busted and water was flowing for roughly 2-5 days. Serious damaged occurred to this newly built home. The upstairs flooring started buckling and the basement ceiling drywall had fallen.

When we arrived on site the CSR did a walk through to determine what all needed done. The crew began extracting all the water and removing the carpet. Our next step was to remove the ceilings in the basement, all flooring, start drying out contents and setting equipment to prevent mold growth.

A disaster like this can be prevented by turning your water off when you leave for vacation. Many never think it will happen to them. But if it does you can always count on us to be there!

Give us a call at 618-667-8648 to make your disaster look "Like it never even happened."

Holiday Safety Tips.

12/7/2018 (Permalink)

We all enjoy lights during the holiday season but beware of the possible danger.

Holiday lighting poses a real fire risk if not used safely. So before you finish the

holiday decorating, be sure to check out these holiday lights safety tips:

Christmas Trees

Many artificial trees are fire resistant. If you buy one, look for a statement specifying this protection

A fresh tree will stay green longer and be less of a fire hazard than a dry tree

Use only Christmas tree lights that are rated for indoor use and tested for safety. Check for the label of an independent testing laboratory like Underwriters’ Laboratory (UL).

If you have a metallic Christmas tree, never put electric lights on it to avoid the risk of electric shock.

Before using lights, check each set of lights for worn or broken cords, broken or cracked sockets, and loose bulb connections. Replace damaged lights.

Connect no more than three standard-size sets of lights into an extension cord. Don’t overload electrical outlets or extension cords, instead plug lights into different circuits around your home.

Don’t fasten colored spotlights onto metallic trees. Use them above or beside your tree to prevent tree branches from becoming charged with electricity from faulty lights.

Turn off the all Christmas lights and decorations when going to bed or leaving home.

Keep pets safe by protecting electric cords and tree lights so that they can’t chew them and get electrocuted.

Outdoor Lights

Make sure outdoor lights are rated for exterior use by an independent testing laboratory. Exterior lights and extension cords used outdoors need to be weather-resistant.

Fasten outdoor lights securely to trees, house, walls or other firm support to protect from wind damage. However, don't attach light strings with nails or staples as these can cut through the wire insulation and start a fire. Use only UL-approved hangers.

The tree can become charged with electricity from faulty lights, and any person touching a branch could be electrocuted! To avoid this danger, use colored spotlights above or beside a tree, never fastened onto it!

Take exterior lights down within 90 days to prevent hazards from weather damage or animals chewing on them.

Store lights safely after taking them down. Tangled lights can lead to damaged cords and broken sockets. They can be difficult to untangle! Wrap the strings around a piece of cardboard, cover them in paper or fabric, and then store in a sturdy container until next year.

Candles

Never use real candles to decorate a tree. Use battery-operated, flame-less LED candles instead.

If you do use real candles, follow these candle fire safety guidelines:

Use only non-flammable candle holders.

Place candles where they can’t be knocked down or blown over.

Keep candles away from any flammable objects like decorations or drapes.

Never burn candles near trees or greenery.

Never leave a burning candle unattended. .

Keep safe this Holiday season.  SERVPRO of Collinsville/Troy is always here to help

Trying to sell a home?

11/19/2018 (Permalink)

Are you wanting to sell your home or are you a realtor trying to sell? When you are wanting to put your house on the market deep cleaning your home is a great first step. Having a freshly cleaned home makes it more appealing to the potential buyer.

SERVPRO of Collinsville/Troy specializes in general cleaning, carpet cleaning, deodorization, odor removal and more. 

The crew will wipe walls, ceilings, trim, lights, cabinets and anything you want us to clean. We can clean out your duct system, professionally clean carpets, upholstery and drapes. 

Did you run into a problem while inspecting your home? SERVPRO of Collinsville/Troy specializes in mold remediation as well!

Give our office a call to get your cleaning estimate scheduled.

618-667-8648

Thanksgiving safety tips.

11/14/2018 (Permalink)

Thanksgiving is already next week. SERVPRO of Collinsville/Troy wants to wish everyone a wonderful and safe Thanksgiving Day! To help keep you, your family and your home safe this year take a look at these tips:

• Stay in the kitchen when cooking.
• If you leave the room, turn off the stove and move the pan from the burner.
• Keep things that can burn — oven mitts, towels, and wooden spoons — three feet from the stove.
• If a fire starts, slide a tight-fitting lid on the pan and turn off the heat.
• Avoid loose-fitting clothing that can easily catch fire.

Cooking fires is one of the main causes for home fires a year. Being aware and paying attention while you are cooking will help prevent a fire from starting. Stay safe this Holiday Season and remember SERVPRO of Collinsville/Troy is always Here To Help!

SERVPRO has crews in Florida!

11/6/2018 (Permalink)

Loading equipment for Florida.

SERVPRO of Collinsville/Troy sent 5 of our crew members down to Florida at the end of October, to help with restoration and clean up from the hurricane. Our crews are working hard to help as many people as we can. 

SERVPRO as a company has a Storm Team. There are franchises all over the US that participate in the Storm Team. Our corporate office sends an email after a disaster strikes a state asking who would like to come help.

Last year our franchise went to Texas for a few months, cleaning up after their hurricane. Now this year we are in Florida. SERVPRO is always here and ready for any disaster that strikes. We have the man power and equipment to make it look "Like it never even happened."

If you experience a fire, water damage, mold growth or vandalism to your home or business give our office a call.

618-667-8648

No matter how big or small, water damage is no match for us.

11/1/2018 (Permalink)

SERVPRO of Collinsville/Troy's professionally trained staff is ready for any size disaster that occurs. Whether it be a small leak to a full flooding. We have the man power and equipment for any disaster that happens in your home or business.

We are ready and available for all emergency services any hour and any day of the week! When our crew arrives you will be given details on how the mitigation process will go and also how long it should take us to finish. 

Our crews understand the urgency to get your home or business back to normal. They will work around the clock to get your disaster looking "Like it never even happened."

You can always count on us to save the day or night. 

Give our office a call at 618-667-8648

We are ready no matter what time!

10/24/2018 (Permalink)

Late night water damage.

You can never predict when a pipe will burst or if a fire will occur. But, you can count on us to be there within just a few hours of a phone call. We will have crews working late into the night and right back early in the morning to get the job done! 

SERVPRO of Collinsville/Troy is ready for any disaster at any hour! We continue to take calls and emergency jobs any day of the week no matter if it is Tuesday at 9 am or Friday at 11 pm.  Our answering service will take a message and page out the on call crew. You will then be contacted by the on call crew member to schedule the job. 

Call us at 618-667-8648

We do commercial carpet cleaning

10/15/2018 (Permalink)

Stains left from a water damage.

SERVPRO of Collinsville/Troy does commercial carpet cleaning and generic cleaning as well! Whether you need them cleaned a few times a year, after a water damage, if someone made a mess or just need to freshen them up. We are more than happy to come in and clean your carpets or rugs. We can clean during or after business afters, whichever is easier for you!

In the photo you see stains left on the carpet due to a water damage. We sent Brandon in to professionally clean the carpets. Our crews are trained to know what spot spray to use and which technique will do the best job. We will always try our hardest to remove every spot and stain. 

Give our office a call for prices and to schedule your next carpet cleaning! 618-667-8648 

Common causes for house fires.

10/4/2018 (Permalink)

House fires are more common during the colder season. Between 2011 and 2015, the U.S fire departments responded to an average of 358,000 house fires per year. Cooking is one main cause of house fires and injuries. Frying and unattended cooking are the main reasons for cooking fires. Thanksgiving, Christmas and Easter are three big Holidays when most house fires occur. 

When planning and prepping for a party people tend to get overwhelmed and distracted. They will forget something is in the oven, leave a burner on, or a put a towel to close to the stoves flame. Try to be more focused while cooking. Designate someone to keep an eye on the food at all times. Have a fire extinguisher close by and check all smoke alarms as well. 

Be prepared and safe next time you are cooking a big meal! SERVPRO of Collinsville/Troy is here to help if you experience a cooking fire!

Your local water damage cleanup company.

9/27/2018 (Permalink)

SERVPRO of Collinsville/Troy is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 618-667-8648

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Collinsville/Troy has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Collinsville/Troy

SERVPRO of Collinsville/Troy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO cleans up almost any mess!

8/30/2018 (Permalink)

Bio hazard, vandalism and crime scene clean up is something not a lot of people are willing or even wanting to do. SERVPRO of Collinsville/Troy does do remediation and clean up for those messes. Has a tenant destroyed your property, a family member unexpectedly past, your pet forget the bathroom is outside, or a break in and vandalism occur to your home or business? SERVPRO is here to help. We are available 24/7 for calls and services. Our crews are trained and ready to go for any cleaning situation.

We can help with:

• Blood-borne Pathogens
• Methamphetamine labs
• Crime Scene Residues
• Arson
• Vandalism
• Sewage Backups
• Hoarders
• And more

We understand the need to be quick during these situations. Our crew will work around the clock to make your disaster look "Like it never even happened."

Call us at 618-667-8648

Flooded basement from a hot water pipe.

7/31/2018 (Permalink)

This flooded basement was caused by a pin size hole in a hot water pipe.

Sometimes the most unexpected disaster can happen in your home. We received a call for a flooded basement. When our CSR arrived on scene, he noticed there was a pin size hole in the customers hot water pipe. This pipe had to have been leaking for a few days. The basement had about an inch deep of water. 

Our crew turned the water off and immediately started extracting the water. Unfortunately the steam and the time period it was leaking caused mold to start growing. We removed the damaged dry wall, ceiling tiles and cleaned all affected areas. 

Mold can grow quickly and from the smallest leak. If you notice any kind of moisture in your home it is best to get it taken care of quickly.

Call us at 618-667-8648 to make your disaster look "Like it never even happened." 

Is your family prepared for a power outage?

7/16/2018 (Permalink)

Emergency kit

We have experienced a few storms in the last month. Those storms have caused many homes to lose power for minutes to days. Are you prepared if you lose power? Being prepared for a storm will keep you less stressed when the storm hits. Depending on how bad the storm is you may be on your own for a while. Meaning you will need to have your own food, water, flash lights and more. Decide on a designated spot for your emergency kit and also a designated area for everyone in your home to meet during a storm. Check your kit often to make sure batteries are still good, the food hasn’t expired or anything is missing.

The following is a list of items that are suggested to keep on hand:

1. Flashlights for each family member
2. Battery-operated radio and clock
3. Extra batteries
4. Containers of bottled water
5. Canned, freeze-dried or dehydrated food, powdered milk, baby supplies for infants
6. Non-electric can opener
7. List of important phone numbers
8. First-aid kit

Keep food on hand that does not require you to cook. Here is a general list of food ideas to stock up on:

• Store at least a three-day supply of non-perishable food.
• Choose foods your family will eat.
• Remember any special dietary needs.
• Avoid foods that will make you thirsty.
• Choose salt-free crackers, whole grain cereals and canned foods with high liquid content.
• Ready-to-eat canned meats, fruits, vegetables and a can opener
• Protein or fruit bars
• Dry cereal or granola
• Peanut butter
• Dried fruit
• Nuts
• Crackers
• Canned juices
• Non-perishable pasteurized milk
• High energy foods
• Food for infants

SERVPRO of Collinsville/Troy is always here to help if you experience any damage due to a storm! We specialize in fire, water and mold clean-up and remediation. Give our office a call at 618-667-8648

Stay safe in this extreme heat!

7/5/2018 (Permalink)

Lately the weather has been very dry, hot and humid. We have been on a heat advisory as well. Extreme heat is when the temperature is above 90 degrees for two to three days. During extreme heat evaporation is slowed and the body works harder to maintain normal body temperature.

Using these tips will help keep you cool and safe during this horrible heat.

• Wearing light and loose clothing will keep you cooler. Dark tight-fitting clothing will trap in the rays; keeping the heat in.
• Drink more water! Try to stay away from caffeine and alcohol as well.
• Avoid high-energy activities and get help when doing hard manual work outside
• Keep your home cooler by covering all windows with drapes or shades, using weather-strips on all windows and doors, and using an attic fan if you have one.

Check often on your elderly, neighbors and pets. This heat can cause dehydration, heat exhaustion, and heat strokes. Staying hydrated and cool will less your chance from any heat illness.

SERVPRO wants everyone to continue to have a fun, cool and safe summer!!

We aren't scared of storms!

6/27/2018 (Permalink)

Storms rolling in by our office in Troy!

Storms can be scary and we sure have had a few in the last week. There are many outcomes that can happen during a storm. Tree falling on your home or business, flooding, lighting strikes causing a fire, and many more. SERVPRO of Collinsville/Troy is always ready for your storm damage! Our crews are well trained and ready 24/7 to make your home or business look "Like it never even happened." 

SERVPRO can help you in many ways during or after a storm hits. We do roof tarps, board ups and immediate water and fire restoration and clean up! We understand how stressful it is to deal with damage to your home or business. Our crews work hard to quickly restore your home or business back to how it was before!

If you experience any damage this storm season be sure to give us a call! 618-667-8648

We do more than just fire, water and mold!

6/22/2018 (Permalink)

SERVPRO of Collinsville/Troy does more than just fire, water, and mold restoration and clean up. We provide many services for all residential and commercial properties. We specialize in deep carpet cleanings, deodorization, upholstery cleaning, duct system services, general deep cleanings and much more. Our crews work hard on every job whether its a fire damage job or a carpet cleaning job.

SERVPRO also provides the cleaning services for crime scene clean ups, Bio-hazard clean up, vandalism clean up, board ups and roof tarps as well!

For your next water damage, carpet cleaning, duct cleaning or whatever you made need give us a call! We are available 24/7 for calls and services! We will be happy to help you make your problem look "Like it never even happened."

Call us at 618-667-8648

Cleaning up a birds nest in an attic.

6/8/2018 (Permalink)

Now that's a birds nest!

Our office received a call about a five foot birds nest in an attic. Now we weren't really thinking we would find a five foot birds nest in an office attic; but sure enough there was! As you can see in this photo the customer was not exaggerating. The bird or birds had to have building that nest for a while. If you find any kind of nest in your attic do not move anything or touch it. You can release the spores or whatever else is in the nest and cause you and your coworkers to be at risk of getting sick.

Did you know SERVPRO removes/cleans up after birds or animals? Our crews will come in and remove the nest, feces, insulation and sanitize anything that was affected by the bird or animal.

If you have a pest problem and need a good cleaning give our office a call!

618-667-8648

Conditions In Madison County Might Be Right For Mold

5/31/2018 (Permalink)

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

• Water - Different mold types require varying amounts of liquid before growth begins.   
• Temperature - Normal indoor temperatures will promote mold growth.
• Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of Collinsville/Troy to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at 618-667-8648

SERVPRO does roof tarps!

5/15/2018 (Permalink)

With the crazy winds and weather we have been experiencing it is possible your home or business may be damaged by the storms. Did you know SERVPRO of Collinsville/Troy can help you with your damaged roof? SERVPRO of Collinsville/Troy does more than just fire, water and mold restoration and clean-up. Our crew is well trained for storms; including installing a tarp on your roof! Every member of our production team has been trained on how to safely tarp a roof. If your home or business' roof gets damaged during a storm give our office a call 618-667-8648. Our crews are available 24/7 for calls and services. We will have a crew sent out to save the day as quickly as possible to your location! 

How to eliminate the odors caused by a fire

5/9/2018 (Permalink)

We are building more ozone chambers

Experiencing a fire in your home or business is very tough. If you are fortunate enough to be able to save your furniture and belongings; they will have an odor left from the fire. Removing the odor may be tough, but not for SERVPRO of Collinsville/Troy. Our facility currently has five ozone chambers and we are in the process of building more. These ozone chambers will eliminate the odor left form the fire in your belongings. Our crews are trained on how to use them and what needs to be done to make your belongings look "Like it never even happened." We are available 24/7 for calls and services. If you were to experience a fire give us a call at 618-667-8648

Why SERVPRO of Collinsville/Troy is best for Commercial Cleaning

5/8/2018 (Permalink)

Did you know SERVPRO is not just for disasters such as floods, water damage, or fires in the home?  We also help Commercial Businesses!

SERVPRO employees are certified to clean and sanitize: Upholstery, Carpeting, Flooring, and other hard surfaces.  SERVPRO is even able to remove biohazard contaminants such as blood, urine, feces, and other things no one else wants to clean.  Refresh your carpeting and office cubical We also specialize in odor removal and deodorization!   Additionally, SERVPRO is available 24 hours/7 days a week if services are needed when customers and/or clients are not present.

SERVPRO means reliable, certified professionals will show up at your door.  Please call today for a quote; we would be very happy to serve you on a reoccurring basis. Call SERVPRO of Collinsville/Troy at 618-667-8648

Storm damage? We can clean that!

5/4/2018 (Permalink)

With all of the rain we have been having in the Madison County area; many houses and businesses are experiencing flooding or sump pump backups. Be sure to be checking your basements and crawl spaces right after a heavy rain storm. We know how important it is to get your home or business cleaned up as soon as possible. That is why our crew is available 24/7 for calls and service. SERVPRO of Collinsville/Troy specializes in water cleaning and restoration. Our crew is well trained to do what is needed to make your home look like damage never even happened.  If you experience any storm disaster be sure to give us a call at 618-667-8648. We strive to make your home or business looking “Like it never even happened.”

Be Prepared

5/1/2018 (Permalink)

Is your business prepared in the event of an emergency or a disaster? As many as 40% of businesses may never reopen after suffering a disaster. Here are a few helpful tips to prepare your business for the unexpected.

Technology is a vital tool for most businesses. Many of us use technology on a day to day basis already. Did you know that this same technology can help prepare your business in the event of a disaster?

Store Information Online:

There are many places to store important information securely online. Services like Google Drive and Dropbox offer free ways to store different types of files all at the touch of one button. Ready.gov suggests saving an electronic version of insurance policies, identification documents, medical records, etc.

Mark Yourself Safe:

The American Red Cross offers a Safe & Well check-in site to list yourself safe or find family and friends in situations where communication is difficult to establish. Facebook also has a check in feature that is activated after natural disasters or a crisis.

Get an Emergency Ready Profile:

SERVPRO of Collinsville/Troy is proud to offer free Emergency Ready Profiles (ERP) to help prepare you, your property, and your business for an emergency. By setting up and appointment with SERVPRO, our team helps set up your ERP to minimize business interruption by developing this immediate plan of action.

Contact us at (618)-667-8648 for more information about your FREE ERP!

Follow These Mold Safety Tips If You Suspect Mold

4/30/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Collinsville/Troy for mold remediation services.

What Not to Do:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Collinsville/Troy specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today –618-667-8648